Conference calls

           电话会议

学习内容提要；

• Take part in conference call 参加电话会议

• Learnuseful phrases for summarizing and ending a call

    学习总结电话和结束电话的有用表达

• Review the skill covered in Units 1-5   复习Units1-5里学到的技巧

• Review the functional language covered in Units 1-5  复习Units1-5里学到的功能性语言

Context情景

1 你对电话会议的了解有多少？电话会议的优点和不足是什么？将你的观点记录在下面的图表中。

2 接打移动电话与参加电话会议有什么异同点？记录下来。      

Presentation 语言呈现

请听一段电话会议的录音，记录下听到的内容。

Participants:Dr Aigner (chair),MrKrempa  (Purchasing),Mrs duchonova(Logistics),  MrLodl(Warehouse),Ms Hanzelova(QA).    Agenda:Production of the new model, the BG7,specifically:                                      _______________________________________________________ Decisions made(including dates and people Responsible):

2 再听一遍，在你听到的技巧/功能后打钩。

 1 Dealing with  bad reception                                        □

 2  Caller identifying himself/herself                               □

 3 Explaining the purpose of the call                              □

 4 Giving a runningcommentary                                     □

 5 Checking andclarifying                                               □         

 6 Receiving amessage                                                   □

 7 Gaining timeto check information                             □

 8 Dealing withinterruption                                            □

Turn-taking 轮流发言

再听一遍该电话会议的录音，虽然Dr Aigner 不一定能看到参会者，但他仍然鼓励参会者表达观点。列出音频中出现的7个鼓励别人发音的例子。

1                                                                                                                   

2                                                                                                                  

3                                                                                                              

4                                                                                                              

5                                                                                                              

6                                                                                                             

7                                                                                                              

Summarizing and ending a call总结和结束电话

将右边用来总结和结束电话的表达与左边的功能相对应起来。       

5 请听下列句子，注意说话者如何升调和降调（语调模式）及在何处停顿。如例句所示，在下列句子的单词上方画箭头，表示语调的上升或下降，用竖线表示停顿。

Example

↘             ↘                  ↗

 Right , ▏I think that’s everything.

 1 So, first of all we agreed to cut prices;secondly, we said we’d advertise locally; and the final point was to offer discounts onbulk orders.

2 Ok, then, we can call it a day. 

3 Thank you, everyone. 

4 We’ll speak again next week. 

5 I’ll let you all know about… 

6 Tita? 

7 Mrs Aguillar , would you like to say something? 

8 Any reactions?

Practice演练

1 将下列字母排序，形成正确的短句，用来鼓励人们轮流发言。以下各组中首字母的顺序都是正确的。

      1 Wdyhooauttkinh?

      2 Ayenleonse?

      3 Wuthoaaybtuo?

      4 Jnho?

      5 Deyegooaur?

2 将下面左右两列的短语对应起来组成句子，这些句子可用来总结和结束电话。

       1Ok, we’ve agreed to                        a scheduled for Friday.

       2 Right, I think                                  b for their contributions to the discussion.

       3 I’d like to thank everyone              c cut overheads by five per cent.

       4 Anyway, we’ll leave                       d nothing else…

       5 So, if there’s                                    e it there for now.

       6 Our next meeting is                         f that’s everything for today

       7 I’ll get Janice                                   g to send the minutes round ASAP

3 请听练习1、2中的句子并跟读。特别注意说话者声调和降调的方式（语调模式）。

4下列电话对话都已接近尾声。补全下列对话。       

         Conference 1

        Chair     Right. Is that everything? So, we’ve 1        to delay production by a month.

        Everyone  Yes.

        Chair      Ok, then, 2               call it a day. 3                everyone.

        Man       When’s our next meeting?

        Chair      Can we all 4                      next Monday?  I’ll 5                      you all know the exact                                 time  as soon as possible.

   Conference 2

        6__________, I believe that’s everything. I’d like to thankeveryone for their 7___________to this   meeting. We 8___________next speak in a month’s time, and in the meantime, I’ll _________the    staff of our decision.

Consolidation        巩固练习

1 回答下列有关电话会议的问题。  

1 What’s the difference between participating in an audio conference (by telephone) and a video conference?

2 How many people can take part?  How can thediscussion be controlled?

3 How can anytime differences or technical problems be dealt with?

4 Which phrases can you use? Which can you pronounce easily?

2 思考一个你可能会参加的电话会议，用以下框架来做计划，接着拨打电话。（如果你没有电话会议，那就计划你即将需要拨打的电话。两者的用语是相似的）

3 反思你所参加过的电话会议或拨打过的电话。

• How did it go ?

• Was the turn-taking effective？

• Was the discussion well summarized and closed?

• What would you do differently next time?

Reference    重要词汇和表达

Useful phrases  实用表达

Turn-taking  轮流发言

Ending a call结束电话

Summarizing  总结

Thanking    致谢

Promising action    承诺行动

Referring to the next contact  提及下次联系。

Vocabulary   词汇

Production    生产

Summarizing and ending a call  总结和结束对话

Review    复习

Skills   技巧

你是否同意下面的说法？在下方的线上画一个叉号，叉号越往左表示越同意，越往右表示越不同意。

   Making a conference call is the same as making atelephone call.

      Agree    Disagree

    Why did you put your cross where you did? 

Useful phrases  实用表达    

下列句子中哪些可以用来表示总结？在这样的句子后的方框中填“S”。 在用来标志电话结束的句子后填“E”。在用来感谢参会者的句子后填“T”。在用来提及下次联系的句子后填“R”。在用来承诺行动的句子后填“P”。

    1.Thankyou, everyone.  [    ]

    2.I’ll let you know what the Board says.[    ]                   

    3.So, we’ve agreed to cut costs by ten per cent.[    ]           

     4.We’ll meet again in a month’s time. [    ]                    

    5.OK, so I think that’s it for today. [    ]

     6.Our next meeting is on Tuesday. [    ]

    7.Right, Fumiko has agreed to visit the warehouse.[    ]

    8.We’ll leave it there for now. [    ]

    9.I’ll speak to Brian and let you know what he says.[    ]

   10.I’d like to thank everyone for their participation. [    ]

Vocabulary     词汇

 补全下列表格。              

Pronunciation  发音练习

 再听一遍音频6.2，注意说话者升调、降调及停顿的方式。跟读句子，并将你自己说的话录下来。

Transcripts

6.1

 DrAigner: Goodmorning, everyone. Can you all hear me?

MsHanzelova: Yes.

MrLodl: No, I’ve got a bad line-can you speak up, please?

A: Is that better?

L:Yes, thank you.

A:Before we begin, I’ll just go around the table so you know who’s here. Well,you all know me, Dr Aigner, Head of Production, then we have Mr. Krempa in Purchasing and Mrs. Duchonova from Logistics. On the line. We have Mr. lodl from the warehouse and Ms. Hanzelova from QA. Right, you should all have received an agenda. As you know, we’re here to discuss the production of the new model, the BG7. First, we need to agree some schedules. When is the run on the current model, the BA 4, due to finish?

Mrs.Duchonova: September-end of September.

A:Right, so that’ll free up production to start second week of October? We’ll do a trial run in the first week. But assuming all’s OK, we’ll aim for production as of the 8^th. OK, everyone?

Everyone: Yes,yeah …

A: Now,that doesn’t give us much time, but in addition to the tight schedule, there’s a problem, which is the second item on the agenda. Mr. Krempa, can you tell us about the suppliers?

Mr. Krempa: Mm, they’ve put their prices up by five per cent.

D: Did you say five per cent?

K:Yeah, five per cent.

A: Ideas, anyone?

H: Can we change supplier?

K: Not really-they’re the only ones in this area, which means that any savings in unit cost will be lost in transport costs.

A: Mrs.Duchonova, you have a suggestion?

D: What about if we tried to negotiate a better price for a bulk order?

A: Yes,worth a try. Mr. Krempa, can you look into that? Finally. We need to ensure high equality. So I want a thorough testing on the first five batches. Ms. Hanzelova,have you got the staff to do that?

H: Er,I’m not sure, I’ll need to check that.Can I get back to you? We might need to bring in some outside help.

A:Let me know by the end of the week, please. Right. Anything else, anyone?  No? So, first of all we agreed to start production in the second of October; secondly, we said Mr. Krempa is going to look into negotiating a better price with the suppliers: and the final point was that Ms. Hanzelova will let me know if we have enough staff for the QA. Does everyone agree?

Everyone:Yes.

A:OK, then, we can call it a day.  Thank you, everyone.

K:When do I need to let you know about the suppliers by?

A:We’ll speak again next week- let’s say Wednesday, I’ll let you all know the outcome.

6.2

Example  Right, I think that’s everything.

1 So,first of all we agreed to cut prices: secondly, we said we’d advertise locally; and the final point was to offer discounts on bulk orders.

2 OK,then, we call it a day.      

3 Thank you, everyone.

4 We’ll speak again next week.

5 I’ll let you all know about …

6 Tita?

7 Mrs.Aguillar, would you like to say something?

8 Any reactions?

6.3

What do you think?

Anyone else？

John？

Do you agree?

OK,we ‘ve agreed to cut overheads by five per cent.

Right,I think that’s everything for today.

I’d like to thank everyone for their contributions to the discussions.

Anyway,we’ll leave it there for now.

So,if there’s nothing else …

Our next meeting is scheduled for Friday.

I’ll get Janice to send the minutes round ASAP.

Answer key

Context

1Your answer will depend on you; there are, in fact, different kinds of conference calls. A conference call may involve simply speaking  over the telephone (telephone conference) or it may have visual support(video conference).

2 There are many similarities: you need to plan your call, check and clarify your information, gain time to think …One of the main differences is that when you are on a conference call, there may be more than one person speaking ,possibly at the same time, and , if you are talking part in a video conference, then you will have visual clues to help you understand. However, whether in a normal telephone call or in a teleconference, you need to take turns and to end the call effectively.

Presentation

1 Agenda:Production of the new model, the BG7, specifically:

l  Productionschedules

l  Problemswith suppliers

l  Testingfor quality

Decisions made (including dates and people responsible):

l  Production to start 2^nd week of October

l  Mr.Krempa to negotiate better price with suppliers

l  Ms. Hanzelovato see if there are enough staff for testing

2 You hear the following:

1 Dealing with bad reception (I’ve got a bad line- can you speak up, please?)

2 Caller identifying himself/herself (Well, you all know me, Dr Aigner, Head of Production …)

3 Explaining the purpose of the call (As you know, we’re here to discuss the production of the new model, the BG7.)

5 Checking and clarifying (Did you say five per cent?)

7 Gaining time to check information.  (I’m not sure. I’ll need to check that.   Can I get back to you?)

3 OK,everyone?

 Mr. Krempa, can you tell us about the suppliers?

 Ideas, anyone?

 Mrs. Hanzelova, you have a suggestion?

 Ms. Hanzelova, have you got the staff to do that?

 Anything else, anyone?

4   1 d    2 e      3 a      4 b        5 c

Note that the phrases in Exercises 3 and 4 generally neutral. They can be used in most conference or telephone situations. 

5

Practice

1  1 What do you think?              

2  Anyone else?                  

3 What about you?               

4 John?                        

5 Do you agree?            

2   1c     2f     3b     4e    5d     6a   7g                 

4  1   agreed    2 let’s    3  Thanks/ Thankyou    4  make    5 let     6 So/ Well

   7 contributions       8   ‘ll       9 inform