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2 文本与答案
Making Calls 拨打电话
学习内容提要
Think about planning your call 考如何就拨打电话做出计划
Learn useful phrases for getting through, greeting people. Introducing yourself and explaining the purpose of your call
学习关于拨打电话，问候，自我介绍和解释打电话目的的有用表达
Context 情景
1 在以下饼状图上画线，对比你拨打和接听电话的比例。
2.相对于接听电话，拨打电话有哪些优势？
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Presentation 语言呈现
1.请听实验室技术人员Paul van Gorp致电一家药物公司职员Sylvia Langmaid的内容，回答以下问题。
1.What impression do you think the phone call made on Sylvia and the receptionist?
2.Why do you think Paul give this impression?
计划电话内容
2 请听Paul以不同的方式致电Sylvia的内容，从下面的斜体部分中圈出正确答案。
1 Sylvia had a good / bad impression of this call from Paul.
2 Paul had planned / had not plannedthis call.
小贴士 在拨打电话前，先做计划。打电话的目的是什么？接听电话的会是谁？对方关于电话的主题了解多少？对方的英语水平如何？ |
3 再听一遍音频2.2的对话内容，判断下列叙述的正误。
1 Paul works for Agrico. [True] [False]
2 Paul wants to speak to the head of R&D. [True] [False]
3 Paul calls Sylvia directly. [True] [False]
4 Paul knows Sylvia already. [True] [False]
5 Paul is calling about delivery problem. [True] [False]
4 将右边的表达与左边的作用对应起来。听Paul第二次致电的录音，核对你的答案。
Function | Phrase |
1 Identifying yourself 2 Asking to speak to someone 3 Starting with small talk 4 Explaining the purpose of your call | a I’d like to speak to Sylvia Langmaid, please. b I’m calling about the pesticide, 35ZNR. c This is Paul van Gorp from Agrico. d How are things with you these days? I haven’t seen you since the trade fair in Amsterdam... |
Practice 演练
1 判断下列10组表达哪些可以起到 表格中的功能，将之填入表格相应位置。
Identifying yourself | |
Asking to speak to someone | |
| Starting with small talk | |
Explaining the purpose of your call |
1 It’s Jeremy.
2 How are you?
3 I’m calling about the test results.
4 Is Lane in today, please?
5 Your name wa sgiven to me by Kate Horlock. I believe you’re responsible for developmental testing.
6 My name is Mike Smith. I'm calling from Agrico Laboratories in the UK.
7 Did you enjoy the presentation on Monday?
8 I was hoping you could help me with some test analyses.
9 Could you put me through to Quality Control, please?
10 It was good seeing you at the trade fair last week.
2 请听音频2.3中的表达，并跟读。特别注意说话者升调和降调的方式。
3 用音频2.2和2.3中的句子补全下列电话的开场白。
Call 1
▲ Office Globe, good morning.
╳ (Ask to speak to Jim Browning)
▲ Just a moment, I’ll put you through.
★ Jim Browning speaking.
╳ (Identifying yourself.)
★ Hello. How can I help?
╳（Say you got his name from a colleague. You want somehelp with your
research.)
Call 2
▲ Mayu Fujikawa speaking.
╳ Hello, Mayu. (Identify yourself.)
▲ Oh, nice to hear from you again.
╳ (small talk)
▲ (small-talk reply)
╳ (Say the purpose of your call is to finalizethe date of the clinical trials.)
Anyway,
4 用括号中所给词的适当形式补全句子，这些句子可以用作电话对话的开场白。
1 Hello, my name’s Bernard Petit. (I/ phone) to explain some of the services (my company/ offer).
2 (I/ work) for an international distributioncompany.
3 How long (you/ use) your current supplier?
4 (we/ not/ speak) since the Christmasdinner. How are you?
5 (we/produce) our products for over 40 years.
5 你打算给Catherine Jones打电话，询问有关一种新药的临床试验结果。Catherine是去年与你就临床试验方面合作的英国同事。为你的致电设计一段开场白。可以利用第77页的边框做记录。
| Notes | Phrases to use | Key vocabulary | |
| Person you need to speak to | |||
| Purpose of your call | |||
| Does the receiver know about the subject of your call or do you need to explain it? | |||
| Do you need to simplify your English to help the receiver understand? |
6 现在请计划一通不同种类的电话。你打算打电话给一位西班牙同事，LuisAlvarez。该同事刚刚入职，英文能力不是很好。你需要向其传达临床试验的结果。可利用以下框架做记录。
| Notes | Phrases to use | Key vocabulary | |
| Person you need to speak to | |||
| Purpose of your call | |||
| Does the receiver know about the subject of your call or do you need to explain it? | |||
| Do you need to simplify your English to help the receiver understand? |
Consolidation 巩固练习
1 思考你常需拨打的电话类型，回答下列问题。
1 Do you always call people on their direct numbers or do you go through a switchboard?
2 Do you generally know the people you speak to or not?
3 Do they know about the subject you are calling them about?
4 Are they confident speaking and listening to English?
5 Which expressions can you use? Which can you pronounce easily?
2 现在思考你即将要拨打的电话，用以上Practice的第6题的框架做计划，然后再拨打电话。
3 打完电话后，花一些时间思考以下问题。
How did it go?
What would you do differently next time?
Reference 重要词汇和表达
Useful phrases 实用表达
Identifying yourself 表明身份
It’s .* | 我是 。 |
My name is . I’m coming from . | 我叫 ，从 打来。 |
This is from | 我是 的 。 |
Asking to speak to someone 请求与某人通话
I’d like to speak to , please. | 我想与 通话。 |
Is in today, please?* | 请问 今天在吗？ |
Can I speak to , please? | 请问我可以与 讲话吗？ |
Could you put me through to , please. | 能帮我接通 吗？ |
Explaining the purpose of your call 说明致电意图
I’m calling about . | 我打电话来是为了 。 |
I'm phoning to check / ask about / tell you about . | 我打电话来确认/询问/告知 。 |
Your name is given to me by and I believe you are responsible for . | 告诉了我你的名字，我想你是负责 的。 |
Making small talk 寒暄
How are things with you these days? * | 您最近好吗？ |
I’ve not seen you since . | 自从 之后我就没见过你。 |
How are you ? | 您好吗？ |
How’s business? | 最近生意怎么样？ |
Did you enjoy the presentation on Monday? | 您喜欢周一的报告吗？ |
Did you have a good weekend / holiday? | 您周末/假期过得好吗？ |
*为非正式用语
Vocabulary 词汇
R&D 研发
analysis (复数 analyses) n. 分析 | analyse v. 分析 |
cinical trail 临床试验 | developmental testing 研发试验 |
laboratory n. 实验室 | presentation n. 报告；介绍；说明 |
quality control 质量监控 | carry out research 做研究 |
research n. 研究 | R&D （Research and Development) 研发（研究和开发） |
be responsible for 负责 | run tests 进行试验 |
test result 试验结果 |
Making telephone calls 致电
call someone directly 直接致电某人 | directcall 直拨电话 |
chat v. 聊天 | connect someone （to someone）给某人接通（某人的）电话 |
explain v. 解释；说明 | get through （用电话）联系上；通上电话 |
give a good / bad impression 留下好/坏印象 | greeting and introduction问候和介绍 |
| greet someone问候某人 | introduce yourself 介绍自己 |
identify yourself 表明身份 | identification n . 身份 |
plan v .计划 | purpose n. 目的；意图 |
put someone through 为某人接通电话 | small talk 闲聊；寒暄 |
Review 复习
Skills 技巧
补全下列问题。在你计划致电内容时应该考虑这些问题。
1 Why ?
2 Who ?
3 What ?
4 How good ?
Useful phrase: getting through 接通电话的实用表达
下列句子中词语的顺序是杂乱的。重新排列词语顺序，组成完整的句子。
1 the / I’m / results. / calling / about / test
2 please? / today, / is / in / Jane
3 put / to /could /me / you / Quality Control, / through / please?
4 Agrico. / is / Paul van Gorp / this / form
5 me / hoping / could / I / help / you /the /was /tests. / with
Useful phrases: smalltalk 寒暄的实用表达
下列句子，有些的语法是正确的，有些是错误的。修改错误的句子。
1 I haven’t saw you since Amsterdam.
2 He’s been working in R&D for ten years.
3 Have you finish your project yet?
4 How long are you in this job?
5 How has business been since I saw you last?
Vocabulary 词汇
将左右两边的单词连起来，组成短语。可能不止有一种组合方式。
1 clinical a results
2 quality b research
3 laboratory c trails
4 test d control
5 to carryout e tests
6 to turn f technician
Pronunciation 发音练习
再听一遍音频2.2， 注意语调模式及说话者表示肯定和有兴趣时的语调。跟读电话沟通开场白，并将其录下来。
学习建议 在你记录的表达上画（上升或下降）箭头，提醒自己注意升调和降调的地方，以形成自然的语调模式。 |
