职场实用英语

董云鹏

目录

  • 1 Meetings商务会议
    • 1.1 Needs Analysis
    • 1.2 Opening a meeting
    • 1.3 Presenting information
    • 1.4 Problem-solving
    • 1.5 Explaining and Clarifying
    • 1.6 Agreeing and Disagreeing
    • 1.7 Summarizing and Closing
  • 2 Business Negotiation商务谈判
    • 2.1 Need Analysis
    • 2.2 Preparing   to  negotiate
    • 2.3 Opening the negotiation
    • 2.4 Making proposals
    • 2.5 Reaching agreement
    • 2.6 Involving others
    • 2.7 Concluding the deal
  • 3 Telephoning电话沟通
    • 3.1 Need Analysis
    • 3.2 Focus on listening
    • 3.3 making calls
    • 3.4 Receiving calls
    • 3.5 Receiving and Leaving messages
    • 3.6 Dealing with problems
    • 3.7 Conference calls
  • 4 E-mailing电子邮件写作
    • 4.1 Need analysis
    • 4.2 Getting started
    • 4.3 Structuring your message
    • 4.4 Being clear and concise
    • 4.5 Choosing the right level of formality
    • 4.6 Getting the tone right
    • 4.7 Checking before you send
  • 5 Sociallising商务社交
    • 5.1 Opening a conversation
    • 5.2 Making conversation
    • 5.3 Building rapport
    • 5.4 Entertaining
    • 5.5 making arrangements
    • 5.6 Leave-taking
  • 6 Presenting商业报告和演示
    • 6.1 The first few minutes
    • 6.2 Using equipment
    • 6.3 Organizing what you want to say
    • 6.4 Maintaining interest
    • 6.5 Dealing with problems and questions
    • 6.6 Summarizing and Concluding总结和结束
Summarizing and Closing
  • 1 text
  • 2 文本与参考答案

                 Summarizing and closing

                 总结和结束会议

学习内容提要

  • Summarizing 总结

  • Closing a meeting 结束会议

  • Organizing follow-up and thanking prticipants 安排后续事宜及感谢参会人员


Context   情景


1    会议结束时,主持人要做哪些工作?

2    本题中的8 句话均节选自一些会议录音,请判断它们分别属于a ,b ,c d中的哪一项?


a saying the meeting must close

b summarizing

c organizing follow-up

d thanking participants


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Presentation  语言呈现



Meditech 是一家总部位于美国的制药公司,在多个国家设有分公司。公司想要在运营方面推行更“绿色环保”得政策,

Angela Carvalo主持召开了一个经理会议,探讨如何使公司在公司的运营方面更加节能高效。


总结

1 会议的最后,Angela 做总结并结束会议。请听前半部分录音,在下面选出Angela讲到的内容。[yes/no]


1.     She says the meeting must finish because there is no more time. [      ]

2.      She asks the participants to add anything she misses.[      ]

3.      She thanks the participants for coming.[      ]

4.      She summarizes the three main points in the meeting.[      ]

5.      She allocates responsibility for completing tasks to participants.[      ]

6.      She talks about deadlines.[      ]

7.      She says she will tell the directors about the meeting.[      ]

2 再听一遍录音,将下列内容分别填到会议总结的正确位置上。


face-to-face meetings           brainstorming         planes    ‘thinking green ’

electronic control systems      posters              private cars           lights

hotels      paper      heating     resources           recycling         computers

First                                                

                                                      

Second:                                                                                                     

                                                                                                                   

Finally:                                                                                                        

                                                                                                                                                                               

小贴士

做会议总结时,要记得与会者确认是否已经包括了所有要点。

        

结束会议

3 听录音,将下面这段会议总结发言补充完整,每空填一词。


Well, time’s running out, and we need to draw things to a 1__________.Lots of points have 2__________  up in the discussion, so I’ll try and  3____________ up what’s been decided .If I leave anything out or I 4______________  anything wrong, please do correct me. The next 5_________ is to decide where we go from here…allocate 6___________ --you know ,who’s going to do 7________---    and then finally, we need to talk about timings and draw up a  8______________. So, can we just go 9__________  what we’ve agreed?  

安排后续事宜及感谢参会人员

请听第二部分录音,Angela是怎样分配任务的?请将下面每句话中所缺的单词补出,每空一词。 


1. So, Sally, __________  I ask you to be responsible for co-ordinating progress on saving energy?

2. If you could draw up a policy document to circulate to call centre managers by the end of next week, that __________ be great.

3. Does that __________ reasonable?

4 That's true.  ___________ You draw up a plan for implementation,then, …?

5 George, maybe you'd like to ____________ on the area of travel?

小贴士

分配任务时,要注意 (a) 把任务分配给感兴趣的人,(b)给其足够的时间去完成任务,(c)明确最后的截止日期,(d)核实进展情况。

   

 5 再听一遍录音,回答下列问题


1 What tasks does Angela allocate and to whom?

2 What does Sally agree with Angela about the next phase?

3 What does Angela promise to do at the end of the meeting?

4 When will they have another meeting?

5 Does she thank the participants?

 a下面是Angela 结束会议时讲话的文本,将斜体标示的10处错误改正过来。

Ok. So, this seems a suitable point at which to bring the meeting to a close. I’ll get the minutes written up and copied to you and the directors. I suggest we meet again in a month’s time to review progress. So, 1 I’m thanking you all 2 about your contributions. I 3 self  have really enjoyed the opportunity to meet and to 4 change ideas. We 5 must not all agree 6 for everything , but 7 sure you’ll agree that this time together has been really stimulating and 8 much productive. It’s 9 although great to think that we have the 10 possible to influence company policy and to do our small bit to save the planet.    


b 听录音,核对答案。


发音练习

7 标出下列单词的重读音节。然后可以听录音,核对答案。


1 contributions           2 influence            3 opportunity

4 personally                5 policy                 6 productive

7 progress                  8 review                 9 stimulating

10 suggest                 11 suitable             12 together


Practice 演练


总结及结束会议

1 选择正确的答案。

Well, time is running 1out/ up, so I’ll try to 2sum /add up what we’ve discussed 3during/so far in the meeting today. 4We’ve agreed / We agreement to do the following:5First/At first, we need to know what people 6 think /make, so we are going to 7 send/sending a questionnaire to all our staff.

Then, the HR department will 8 do/assess the results.

Finally, we’ll meet again 9 for/in two weeks to decide the best course of action. I’d like to thank you for your 10 support/supporting and I look forward 11 to/for our next meeting. I’ve found our 12 discussion today/today’s discussion very help.


结束会议,安排后续事宜及感谢参会人员

2 根据给出的提示词写出完整的句子。

1 What /timescale/talking/about?

What sort of timescale are we talking about?

2 like/bring/meeting/close

3 Can/leave/there/because/time/out

4 Could/ask/you/responsible/this project?

5 next step/decide/where/go/here

6 This/suitable/which/bring/meeting/close

7 like/thank/all/contributions

8 enjoyed/opportunity/meet

9 Can/get/survey/done/end/week?

下面是一次关于降低成本的会议,主持人所做的要点记录。请据此为之写一段会议最后的总结发言

Agreed:

1 Turn off all lights, computers, printers, ect. When not in use.

2 Limit personal expenses to $500 per person per month.

3 All departments to meet and produce three more ideas for cost-cutting.

 

Timiescale:

1 Immediately

2 Implement from next month

3 Hold meetings next week, implement ideas from next month

We need to draw thing to a close, so I’ll just go over what’s been decided.

First, …


发音练习

4 a 听录音,标出下列单词的重读音节。


1 minutes       2 projection    3 questionnaire  4 reasonable 

5 report         6 responsible    7 safet

 

b下面是一些请求别人做某事的礼貌说法,请听录音并跟读,注意这些句子的重读及语调。


1 Could we leave it there, please?

2 I’d just like to go over what we’ve agreed.

3 Can you draw up a cost projection, please?

4 Does that soundreasonable?

5 May you’d like to take the minutes of the meeting, Nicole?

6 Julie, I was thinking that you’d be ideal to be responsible for Health and Safety.

7 If you could do a questionnaire with all the staff, that would be great.

8 Can you get the report done as soon as you can?

Consolidation  巩固练习


1 下次参加工作会议时,请注意留意会议是如何收尾的。会议结尾、总结、安排后续事宜及感谢参加人员这四个部分都包括了吗?如果没有,请记下原因(例如,没有足够的时间),并思考可以如何对会议的收尾加以改进。

2 假设你在用英文主持一个同事或客户参加的会议,设想一下会议到最后,你该如何收尾(注意包括以上四个部分)?第94页上的表格对你会有所帮助

                     

 

Summarizing  and closing:checklist

 
 

skill

 
 

Possible  language

 
 

Closing

 
 

Can we leave  it there?

 

I'd like to  bring the meeting to a close. 

 

 
 

Summarizing

 

 

 

 

 
 

I'll recap/sum  up /go over what's been decided.

 

Does that  cover the main points? 

 
 

Organizing  follow-up: allocating

 

tasks,setting  deadlines

 
 

We need to  decide (who's going to

 

do what/where  we go from here).

 

Can/Could I  ask you to ...? 

 

 

 
 

Thanking

 

 

 
 

I'd like to  thank you for ...

 

I’ve really  enjoyed the opportunity

 

to...

 

 


Reference   重要词汇和表达

Useful phrases 实用表达

Summarizing 总结            

Can we just recap on what’s been agreed?

我们来简要回顾一下所达成的一致意见?

I’ll try and sum up what’s been decided.

我来总结一下会议上决定的事项

Can we just go over what we’ve agreed?

我们来总结一下已经确定下来的事项

Does that cover the main outcomes?

主要的意见结果是否已经都包括了?

Closing ameeting  结束会议

Time’s running out

就要到时间了。

To draw things to a close

结束(会议、讨论等)

Can we leave it there?

我们先说到这里,好吗?

A suitable point at which to bring the meeting  to a close

会议结束的恰当时机

Organizing follow-up and thanking participants 安排后续事宜及感谢参会人员

The next step is to…

下一步要……

To decide where we go from here

决定我们回去该做什么

Who’s going to do what

谁将要做什么

We need to draw up a schedule.

我们需要拟定一个计划表格。

Can Iask you to be responsible for …?

你来负责…… ,好吗?

Does that sound reasonable?

这样安排你觉得合理吗?

Could you draw up …

你可以起草……吗?

Can youget that done?

你来完成这个,可以吗?

You’d be ideal to take charge of …

你是负责……的理想人选。

I’d like thank you for your contributions.

感谢大家的建言献策。

I’ve really enjoyed the opportunity …

我非常喜欢这样的机会,能……

This time together has been really stimulating and highly productive.

这次聚谈真的是令人振奋并富有成效。


Vocabulary词汇

Energy Saving 节能

allocate  v.分配

projection  n. 预计;预测

caretaking  n.看管;保洁服务

recap  v. 扼要重述;概述

come up (in a discussion) (在讨论中)被提到,涌现

recycling  n.回收利用

cut down(on)缩减;减少

recycling  n.回收利用

draw up 起草;拟定

stimulating  adj.使人兴奋的;充满新思想


efficient   adj.高效的

sum up 总结

get (the message) across 传达(消息)

switch off 关掉;关上

go over 重复;总结

take on 接受;承担

Install   v.安装

timescale n. 时间表;时段

leave out 遗漏;不包括

timing n. 时机;(做某事)需用的时间

liaison   n.联系

turn off 关掉

means (of transport) (交通)方式;(出


行)方式 

usage n. 用法;使用

minutes (of a meeting) (会议)记录,纪要

waste n. 废物;废料

outcome  n.结果

write up 写下

policy  n. 政策


学习建议

英语里的许多短语动词都有特定含义,如,to go over = to summarize

建议学习者按字母顺序将这类短语动词列出,并给出释义(可以尝试用自己的

话解释其含义)和至少一个用法实例。例如:

to leave out = to exclude

Let me know if I leave out anything important.

The meeting was running late, so they leftout the last thing on the agenda.

Review 复习


Skills   技巧

总结和结束会议一般应包括下面四点:

  •  Closing 宣告会议将要结束

  •   Summarizing 总结会议内容

  •   Organizingfollow-up  安排后续事宜

  •   Thanking participants  感谢参会人员

Useful phrases

Useful phrases 实用表达

1  a  用三种不同的表达方式来表示会议将要结束。

    b 除了to summarize, 还可以用那些动词来表示“总结”?

    c 请别人完成后续任务时可以用哪些礼貌表达?请说出三种。

    d 会议最后应该如何向与会者表达谢意


2 补全下列句子,每空填一词。

   1 Can we                 it there?

    2 The next               is to allocate tasks.

    3 We need to              things to a close.

    4 Does that                   reasonable?

    5 It’s five ’o clock, and time’s                   out.

    6 I’d like to thank you for your                   to the discussion.

    7 Have we                   the main points and outcomes?

     8 This seems a                 point to             the meeting to a        .

    9 Can you                  that done by Friday?

    10 I’ve really enjoyed the               to meet you all and to             ideas.

Vocabulary    词汇

从框中选择合适的单词完成下列句子

across              down               for               on                 but

out                   over            up           up                 up

1 The chairperson summed                 the mainpoints at the end of the meeting.

2 When you write the minutes, make sure you don’t leave anything                  .

3 It’s 5:30 already, we’re running                   of time.

4 I need to get the message that the company is facing financial difficulties.

5 I need to find someone to take                    responsibility for the project.

6 Several points came                     at the meeting which we didn’t have answers for.

7 I’ll draw                  a business plan by the end of the month.

8 The company is aiming                  a substantial profit this financial years.

9 Cutting                      costs is going to mean staff redundancies.

10 I think it’s a good idea to go                   the plan again together so everyone is quite clear.


Pronunciation  发音练习

参考1.8.6中音频6.9的录音文本。文本中哪些音节应该重读?请用下划线标注出来。

听录音,核对答案并跟读。