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1 text
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2 文本与参考答案
Presenting information
宣布消息
学习内容提要：
▲Stating facts and giving reasons 介绍情况并说明原因
▲Building an argument 组织讨论
▲Inviting responses 征求意见
Context 情景
1 有时候，你需要在会上宣布一些令人不悦的事情。当宣布不受欢迎的消息时，你认为什么样的方式最合适？
Be direct and start with the bad news
Begin with something positive and introduce the bad news later
Only introduce the bad news if you have a possible solution to offer
Warn the participants by introducing the bad news indirectly by e-mail or letter before the meeting
Another approach(specify what!)
2 你有没有参加过电话或视频会议？
What difficulties could you experience in English when the meeting is not face to face?
Presentation 语言呈现
Matt Wolfe 就职于英格兰南部城市布赖顿的一家在线学习公司。该公司正在为一个重要客户制作成套的在线培训课程，该客户在美国和澳大利亚都设有办事处， Matt正在给芝加哥的Scott Myers和悉尼的Michael Oldman打电话，向他们说明该项目的进展情况。 |  |
介绍情况并说明原因
1 请听电话会议的第一部分，选出正确的答案。
1 Matt says the project is / isn’t on schedule 2 There is a problem with the picture / project. 3Matt thinks / doesn’t think the specifications will need to be modified. 4 Theclient’s original brief asked / didn’t ask for video component. 5There is /isn’t enough money to keep to the original specifications. 6 The excepted production costs were correct/incorrect. | 小贴士 当汇报出现的问题时，最好先说明项目进展基本正常，让与会者放心。 |
2 再听一遍通话的开始部分，然后完成下列句子。
1 OK, so this call is up to date on how things stand the project so far.
2 Generally, things aregoing well, and we’re on schedule, but I need to put you on a problem we’re facing...
3 It we’re going to have to make a few modifications.
4 ...but that the budget won’t stretch to it.
5 ...and shoot, we’re unlikely to meet the tight schedule...
6 I know, but we’re we probably all underestimated...
7 Looking at the situation realistically, we go over budget and behind schedule or we look for a way round it.
小贴士 电话或视频会议不是面对面的交流，在开始回忆之前，可以认真准备一下要说的内容，并把它们写下来。 |
组织讨论
3. 认真听通话的第二部分，然后回答下面的问题。
1 Does Matt suggest an alternative solution?
2 How many reason does Matt give to support his suggestion?
3 How does Scott react to Matt's suggestion?
4 What does Michael suggest?
小贴士 准备一个替代方案是个不错的作法。 |
4 a 下面几句话节选自通话的第二部分，每句都有一个错误，请改正过来。
1 Look, let me online an alternative which means we can stay in budget.
2 What could we do is instead of having video for every unit, replace some with an audio sequence and photo stills.
3 I think I will be good to have the variety of approach...
4 ...and however, research suggests that photo stills with audio support can bemore effective than video when presenting information.
5 Sure, Michael, no problem. I think you'll be pleasantly surprising.
b 再听一遍录音，核对答案。
征求意见及发音练习
5 a下面是一些征求意见的说法，在这次电话会议中都用到了哪些？
1 What do you think?
2 Have you got any suggestions?
3 How about you?
4 How will this impacton...?
5 What are your feelings on this?
6 Any thoughts on this?
7 Get back to me with your reactions.
8 What's your opinion?
小贴士 宣布不好的消息时，很重要的一点是要给与会者机会让他们表达自己的意见。 |
b再听一遍录音，核对答案。
Practice 演练
介绍情况并说明原因
1 重新排列下面的单词，组成完整的句子。
1 how things stand / is to let / at the moment. /you know / OK, so this call
2 as if / we will / more people. / have to recruit. / It looks
3 enough time. / The problem /is that /there isn't / we're facing
4 want / What we’re /that most people /better service. / finding is
5 we're unlikely /isn't ready, / The software / on schedule. /which means that /to complete the project
6 The delay / we go /cut quality. /behind schedule / or we / means either
7 another solution. / What we / is try / could do / to find
组织讨论
2 从框中选择合适的单词或短语填空。
Because besides could facing is Looking at the situation means put you in the picture so The budget won’t stretch the situation improves |
First, I need to 1 about the problem we’re currently 2 . What we’re finding 3 that higher interest rates mean that we have less money available than expected, 4 it looks as if 5 to completing our planned expansion programme. 6 realistically, this 7 that we’ll have to postpone our plant for Eastern Europe. What we 8 do is wait till the end of the year to see if 9 . 10 the business climate is quiteunpredictable, I think it will be good to sit on our hands for a while, and 11 , it will give us time to consolidate our other developments.
3 选择正确的介词。
1 I would like to have a Christmas party for all our customers, but I'm afraid thebudget just won't stretch to / by it.
2 Ineed to put you through / in the picture regarding the current situation.
3 Production costs were greater than anticipated, so we're in danger of going out / over budget. However, we're still in / on schedule for delivery by July 1st.
4 We're facing a problem with the software, but we hope to find a way round / to it soon.
5 Don't forget to cost in / at all our expenses before presenting the finalbudget.
6 We've managed to keep costs down to stay by / in budget, but delays from our suppliers mean we'll probably be behind / over schedule by a couple of weeks.
7 First, I want to bring everyone on / up to date with developments.
征集意见及发音练习
4 a 下面这些句子出自前面“语言呈现”部分练习3的电话会议录音，请标出句子里重读的单词或音节。
1 Have you got any suggestions?
2 How will this impact on the effectiveness of the package?
3 What are your feelings on this?
4 You can get back to me with your reactions.
b 再听一遍录音，核对答案并跟读上面的句子。
Consolidation 巩固练习
1 一个决定背后的所有原因都有必要一一说明吗？什么情况下你觉得还是不要那么开诚布公为好? 以下卡片并将他们反扣在桌上。从中选一张卡片。根据卡片上描述的情形，你会如何向客户宣布卡片上的信息?
| You have to tell some clients that a project will be late because part of data was lost by your company by mistake. |
| Management told you that your team would get a bonus for delivering a project on time and within budget. You have to tell workers in your team that they won’t be getting the bonus because management miscalculated the budget. |
| You look again at the project brief and realize that you misunderstand the format for the material your clients wanted. You are going to have to tell the clients you will need to redo the project and it’s going to be behind schedule.
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| You promised your clients a market-leading software package. Your technical team have now told you that the specifications are impossible and the package will have to be downgraded. Tell the clients. |
| Your management team put you in charge of a group to deliver a range of products to a high-priority customer. Two of the group have been suffering personal problems, and the project is in chaos. Report to your manager. |
| You line -manage a production team. You have found out that your main competitor has just launched a product to rival the one your team has been working on for the last 12 months. Tell the workers in your team.
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2 a Matt在告知客户有关信息时，所用的策略可以归纳为以下6步。请将这6步补充完整。
1 Reassure them the projectis going well
2 Introduce ______________________
3 Give _________________________
4 Offer _________________________
5 Build _________________________
6 Allow the clients to ____________________
b 参考1.8.2的答案，说一说你认为这一策略是否有效。
3 下次你要在会议上宣布的某一消息时，可以尝试使用这一策略。之后回想一下机效果如何。可以利用以下表格来帮你
| Presenting information: checklist | |
| Step | Possible language |
| 1 Reassure | This is to bring you up to date on... Generally, things are going well... |
| 2 Introduce facts / problems / issues | We’re facing... What we’re finding is... |
| 3 Give reasons | We’re in this situation because... This means... |
| 4 Offer a solution | Let me outline an alternative which means... What we could do is ... instead of ... |
| 5 Build an argument | (Research)suggests that... ... and besides ... |
| 6 Invite responses | What are your feelings on this? Get back to me with your reactions. |
Reference 重要词汇和表达
Useful phrases 实用表达
Stating facts and giving reasons 介绍情况并说明原因
| This call is to bring you up to date on how things stand. | 这次打电话是想告诉你目前项目的进展情况。 |
We’re on schedule / budget. | 我们在按预定计划进行、在预算之内。 |
We may go behind schedule / over budget. | 我们可能会超过预定时间/超出预算。 |
It looks as if... | 看起来像...... |
I need to put you in the picture on a problem we’re facing | 我得让你们了解我们现在面临的问题。 |
The problem is that... | 问题是...... |
What’s we’re finding is that... | 我们发现...... |
The budget will /won’t stretch to... | 预算足以/不足以支付...... |
...which means that... | ......这意味着...... |
We’re unlikely to... | 我们不太可能...... |
We’re in this situation because... | 出现这种情况是由于...... |
Looking at the situation realistically,... | 现实地看待这一情况,...... |
This mean either...or... | 这意味着要么......要么...... |
Building an argument 组织讨论
Look，let me outline... | 这样吧，我来概述一下...... |
What we could do is ... | 我们能做的是...... |
I think it will be good at | 我认为是......很好的。 |
...and besides... | ......，此外,...... |
Inviting responses 征求意见
Have you got any suggestions? | 你们有什么建议? |
How will this impact on...? | 这将会对......产生什么影响? |
What are your feelings on this? | 你们对此有什么看法？ |
Vocabulary 词汇
Talking about projects 谈论项目
bet set on 决心要；坚持要 | over-ambitious adj. 太过于雄心勃勃的 |
brief n.摘要；概要 | progress n.进展；进步 |
component n.成分；组成部分 | quality n.质量 |
cost...in...将计算在花费内 | requirement n. 要求 |
delay n.延误；延期 | schedule n.安排；计划表 |
delivery n.交付 | second-rate adj.二等的；二流的 |
development n.发展；新情况 | set up 安排；准备 |
effectiveness n.有效性 | solution n.解决方案 |
| every other one每隔一个 | specification n. 具体说明 |
| expense n.花费 | tight adj.（时间）紧的 |
| modification n.修改 | underestimate v.低估 |
| one in three 每个中有三个 | unlikely adj. 不太可能的 |
| variety n.种类；多样化 |
Media媒体
| component n.组成部分 |
| movie n.电影 |
| package n.成套产品；软件包 |
| photo n.照片 |
| sample n.样本 |
| scenario n.脚本 |
| sequence n.连续镜头；片段 |
| TV advertising 电视广告 |
| still n.定格画面 |
Review 复习
Skills 技巧
向客户宣布不受欢迎的信息时，可以采用如下的步骤策略：
·Reassure the clients让客户放心
·Introduce the problem 介绍问题
·Give reasons说明原因
·Offer a solution提出解决方案
·Build an argument组织讨论
·Allow the clients to comment允许客户发表意见
Useful phrases实用表达
将下列句子补充完整，每空填一词。
1 is to let you know the latest situationon product development.
2 You need to know _________________________ at present
3 I hope to _________________ you in the ___________ regarding the delay in delivery.
4 Unfortunately, the ___________ won’t _________ to using the TVadvertising.
5 This __________ we have to find an alternative.
6 So,we _____________ cut quality or we goover budget.
7 How will this ____________ on the schedule.
8 Let me _____________________ my ideas for a few modifications.
9 __________________we _______________ do is bring in aconsultant.
10 Have you got any _______________ on how to solve this problem?
Vocabulary 词汇
用本单元所学单词完成下面的填字游戏，括号中的数字表示所填单词包含的字母个数。
Across
3 A lot ofdifferent things (7)
5 Not probable (8)
7 A schedule with little time tocomplete(5)
8 One part of, e.g. a product(9)
9 It takes a lot to ________ up abusiness(3)
Down
1 The details of 2 Down (14)
2 The outline of a project’s requirements（5）
4 A photo which isn’t a movie（5）
6 How will this ________ on you ?(6)
Pronunciation 发音练习
