职场实用英语

董云鹏

目录

  • 1 Meetings商务会议
    • 1.1 Needs Analysis
    • 1.2 Opening a meeting
    • 1.3 Presenting information
    • 1.4 Problem-solving
    • 1.5 Explaining and Clarifying
    • 1.6 Agreeing and Disagreeing
    • 1.7 Summarizing and Closing
  • 2 Business Negotiation商务谈判
    • 2.1 Need Analysis
    • 2.2 Preparing   to  negotiate
    • 2.3 Opening the negotiation
    • 2.4 Making proposals
    • 2.5 Reaching agreement
    • 2.6 Involving others
    • 2.7 Concluding the deal
  • 3 Telephoning电话沟通
    • 3.1 Need Analysis
    • 3.2 Focus on listening
    • 3.3 making calls
    • 3.4 Receiving calls
    • 3.5 Receiving and Leaving messages
    • 3.6 Dealing with problems
    • 3.7 Conference calls
  • 4 E-mailing电子邮件写作
    • 4.1 Need analysis
    • 4.2 Getting started
    • 4.3 Structuring your message
    • 4.4 Being clear and concise
    • 4.5 Choosing the right level of formality
    • 4.6 Getting the tone right
    • 4.7 Checking before you send
  • 5 Sociallising商务社交
    • 5.1 Opening a conversation
    • 5.2 Making conversation
    • 5.3 Building rapport
    • 5.4 Entertaining
    • 5.5 making arrangements
    • 5.6 Leave-taking
  • 6 Presenting商业报告和演示
    • 6.1 The first few minutes
    • 6.2 Using equipment
    • 6.3 Organizing what you want to say
    • 6.4 Maintaining interest
    • 6.5 Dealing with problems and questions
    • 6.6 Summarizing and Concluding总结和结束
Opening a meeting
  • 1 text
  • 2 文本与参考答案

                          Opening a meeting

           会议开场

学习内容提要:

Welcoming participants 欢迎与会人员

Stating the purpose and aims 说明会议目的

Outlining the agenda 简要介绍会议日程

Checking understanding 确认是否理解

Context  情景 

 

1会议的开场可能会包含以下内容,请根据先后顺序进行排序(1-8)。 

  a Making sure all the participants know each other                                          

  b Saying how long the meeting is going to take                                               

  c Saying how the meeting will be organized                                                    

  d Introducing everyone by name and role                                                         

  e Inviting questions from participants                                                              

  f Giving background information about the reason for the meeting                

  g Outlining the expected outcomes of the meeting                                          

  h Goingthrough the agenda for the meeting                                                    

 

2一个优秀的会议主持人应具备哪些素质?你认为哪些比较重要?请按重要程度给下列各项打分(1=不重要,5=非常重要)。 

listening to people                                                                            

being decisive                                                                                   

managing time well                                                                          

being creative                                                                                   

having good summarizing skills                                                      

making people feel comfortable                                                      

being flexible                                                                                   

having a loud voice                                                                         


Presentation  语言呈现


  欢迎与会人员,说明会议目的        

1请听大会主席 JaneWang 所做的开场白。判断下列说法是否正确。


                                                                                                                                 True     False

1Jane Wang has met all the participants before.                          _      _

2The meeting will last for three days.                                                                      _      _

3The meeting will influence the company’s future strategy.              _     _

4Jane Wang hopes everyone will agree.                                                                  _      _

5The meeting will consider the company’s results for the last 12 months.             _      _

6Jane Wang wants the participants to share positive  and negative points.             _      _

7Jane Wang introduces all the participants.                                                              _                  _

8Juanita Garcia works in Mexico City.                                                                     _      _


2下面几句话均节选会议的开场白,每句都有一个错误。再听一遍录音,改正句中的错误。


   1 I might say it’s great tosee you …

      must

   2 I’mreally looking for to our time together …

 

   3 This is a terrible opportunity for us toshare our ideas and concerns …

 

   4 Idon’t expect us all to agree in everything …

 

   5 …we’re going to review the past year in term how far we have achieved targets set.

 

   6 The purpose is evaluating our results …

 

   7 … to make a realistic assessment of last year’s results for that we can use it…

 

   8 I’mgoing to ask you to say a few words about you by way of introduction.

 

简要介绍会议日程 

3  a  下列句子都出自JaneWang 接下来所做的会议日程介绍部分。从框中选出合适的单词或短语补全句子。    

after which         finally              right           so       so      then  

we’ll start          will draw up         will reconvene

 

1  ____________      now we all know who we are.

        2  __________ , we’ve got a lot to get through thismorning.


3 ___________   with a presentation and general discussion of the results,  ______we’ll split up into   small groups of three or four.

4 _______,we _______ as a large group to hear the main points…

5 ___________ , after the coffee break, you ________ your list of priorities …

6 OK. ___________ let’s get going.

 b  听录音,核对答案。


4再听一遍录音,回答下列问题。

 

 

1 What does JaneWang suggest first?

 

2 Why does she think it is better for   the   participants to work first in small groups?

 

3 What will theydo after working in small groups?

 

4 How many different groups will the        participants work in during the morning?


                                  

确认是否理解及发音练习

 5  a 下面是一些确认听众是否理解的方法,JaneWang 用到了哪些?

 

1  Is there anything you don’t understand?

2  Is that clear?

3  So, what have I just said?

4  Do you follow me?

5  Are there any questions?

6  Are you still with me?

7  Is there anything you want to raise?

8  Is there anything anyone would like to add or comment on?

 


                 

b 再听一遍录音,核对答案。Jane 重读了哪些单词或音节?


Practice  演练     


欢迎与会人员,简要介绍会议日程

 1 选择填空。

 Hi,everyone,thanks for coming and welcome / welcoming. First, I’ll go under / go over what we hope to achieve / like to achieve in this morning’s session. Right, how you know / as you know, we are discussing ideas to / ideas for improving quality control. We’ll start in / start by brainstorming ideas for 15 minutes in small groups of three /small groups of threes. After that, each group will show its ideas / present its ideas, and then I’ll ask you vote / you to vote for the best three. Finally, we’ll draw up a plan of action / draw on a plan action. Is that clear?OK,we’ll get starting / get started.


 2 从框中选出合适的单词填空,然后将这些句子按正确顺序排列起来。

        after     before        finally         first       right     so       then

   But ________ all that, I suggest we introduce ourselvesround the table.

  Right    , hello,everyone, and welcome. I’m going to outline this morning’s programme

   □______, Ill ask youto organize yourselves into small groups to discuss the concerns you’ve raised until coffee.

   □_________, we’ll decide where to go from here on the basis of themorning’s session.

   □_________, let’s get started. I’m Paul Johnson and you are…

   □_________,to get theball rolling, I want you to write down your three main concerns.

  □_________ the break,we’ll hear what you’ve decided in your small groups.

 

说明会议目的 

3 用表示目的的不定式结构改写下列句子。 

1  At this meeting, we will consider theproposals to cut costs.

     The aim of  this meeting  is to consider the proposals to cut costs.

2  The meeting today is about agreeing on astrategy for the next 12 months.

      The purpose of today’s meeting _ _ _ _ a strategy forthe next 12 months.

3  We are doing this because we need to reviewour company policy.

       This ___ ____ _____ our company policy.

   4       This morning, we are considering thepriorities and drawing up a plan of action.

  Our goals this morning ___ ____ _____ the priorities and ___ ____ _____ a plan of action.

   5       We are meeting today because we need todeal with this crisis quickly.

        This reason for meeting today ___ ____ _____ ________ thiscrisis quickly.

发音练习    

 4  a 听下面的句子,标出重读的单词或音节。同时留意非重读部分的读法。

1  Right, good morning, everyone, and welcome.

    2  I must say it’s great to see you again.

   3  This morning, we are going to review the pastyear.

   4  First, I suggest that we divide into smallgroups.

   5  The purpose is to evaluate our results.

  6  Are there any questions?

  7  Is there anything anyone would like to add?

  8  First things first, though.

 

听录音,注意听同样的句子被分解后的读法,并跟读。             


Consolidation   巩固练习


1练习用英语做会议的开场白。将以下这些卡片并将它们反扣在桌子上。从中选择一张卡片。根据卡片上描述的情形,你会说些什么?

              

 

Introduce  yourself at a meeting of managers more senior to you. 

 

 
 

Introduce  yourself at a meeting of colleagues. 

 

 
 

You  are chairing an important meeting. State the expected outcomes and check the  participants’ understanding. 

 
 

Introduce  yourself and two colleagues in a meeting with clients. 

 

 
 

You  are chairing a meeting. Make three statements of purpose for the meeting.  Check the participants’ understanding. 

 

 
   

Welcome  a number of participants to a meeting, none of whom have met before. 

 

 
 

You  are chairing a meeting. Tell the participant’s what you are going to do,  including  timings. Use sequencing words. Check the participants’  understanding. 

 

 


2假设你需要用英语主持一个工作会议,请用所学的词汇和表达完成以下表格,为会议做准备。下次你要做会议开场白的时候,可以再翻看这个表格。会后回顾一下这个开场白做得怎么样。

                             

 

Chairing  a meeting: checklist

 
    

Skill

 

 

 Possible language

 
 

Welcome  participants

 
 

It’s  great to see you again.

 

I’m  really looking forward to our time together.

 
 

Introducing  yourself and

 

participants

 
 

Do  you all know each other?

 

My  name is...

 
 

Outlining  the agenda and

 

organization  of the meeting

 

(sequencing)

 
 

I’ll  go over the outline,

 

We  need to start by...

 
 

Stating  aims and purpose

 
 

This  is to...

 

The  purpose is to...

 
 

Stating  expected outcomes

 
 

So,  by the end of..., ...

 

We  will be in a position to...

 
 

Checking  understanding and

 

inviting  questions

 
 

Is  that clear?

 

Are  there any questions?


Reference重要词汇和表达


Useful phrases 实用表达

Welcoming participants 欢迎与会人员

Thanks for coming and welcome.

非常感谢和欢迎大家的到来。

It’s great to see you (all again).

很高兴(再次)见到你们。

I’m really looking forward to our time together.

我很期待我们聚在一起的时光。

Thisis a terrific opportunity for us to share our ideas and        concerns.

这是个难得的机会,我们可以彼此交流想法,探讨共同关注的事情。

First things first.

先事先为。

Do you all know each other?

你们彼此都认识吗?

I’m going to ask you to say a few words...

我要请你讲几句...

...by way of introduction

通过介绍的方式...

My name’s...

我叫...

...and I’ve been working as... for the past ...years.

......在过去......年里,我一直担任......。

This is to enable you to (get to know your colleagues a little better)

这能让你(对你的同事有更多的了解)。

So,now we all know who we are.

那么,现在我们相互都认识了。


Statingthe purpose and aims 说明会议目的

We are going to...我们要......

in terms of...

关于......

The purpose is to...


目的是...

So,by the end of..., we will be in a position to...

这样,到...结束时,我们将能够......

...so that we can....

.....以便我们能......


Outlining the agenda 简要介绍会议日程

We’vegot a lot to get through.

我们要讨论的事情很多。

I’llgo over the outline.

我会简单介绍一下会议要点。

Isuggest that we...

我建议咱们......

Thisis to...

这是为了......

Thiswill be done in new groupings.

这将在新的分组中来完成。

So,let’sget going...

那我们现在就开始吧。

Weneed to start by(getting...)

我们需要先......

Right,let’s(get the ball rolling).

好,让我们(开始行动)。

First,we are going to...

首先,我们将......

Then,we will...

接下来,我们要......

Finally,you will...

最后,你们要......


Checking understanding 确认是否理解

Is that clear?

明白了吗?

Are there any questions?

有什么问题吗?

Is there anything anyone would like to add or comment on?


有什么要补充或评论的吗?

Is there anything you don’t understand?

有什么不理解的地方吗?

Do you follow me ?

你们明白我的意思吗?

Is there anything you want to raise

你们有什么要提出来的吗?


Vocabulary词汇

Strategic lanning 战略规划

assessment  n. 评论;评估

planningprocess 规划过程

concern  n. 担心的事;关心的

priority  n.  优先处理的事

conduct(a discussion) 进行(讨论)

proposal  n . 提议

cost  n. 成本;费用

purpose  n. 目的

drawup ( a plan) 编写,拟定(计划)

 raise(e.g. a concern) v.  提出,提起(例如:关心的事)

enable  v. 使能够;使发生

reconvene  v. 重新集合;重聚

evaluate  v.评价;评估

set(targets)设定(目标)

grouping   n. 团体;小组

shape  v. 形成;决定

honesty  n. 诚实;坦诚

share  v.  分享

input  n. (信息、想法的)贡献

strategy  n. 战略

openness  n. 坦率

success  n. 成功

学习建议

学到一个新的表达时,可以标出其中重读的单词或音节,这样你会更清楚这个表达该怎么说,例如:We’vegot a lot to get through.可以通过听录音再次确认要重读的单词或音节。


Review 复习


Skills技巧

1  会议的开场一般包括如下内容:

    Welcoming participants to the meeting           欢迎与会人员

           Introducing everyone by name androle         介绍每个人的姓名和职位


           Giving background information aboutthe reason for the meeting    说明召开会议的原因


          Outlining the expected outcomes ofthe meeting       简述会议的预期结果


           Saying how long the meeting is goingto take        说明会议将要持续的时间


           Going through the agenda for themeeting         简要介绍会议日程

           Saying how the meeting will beorganized       说明会议的具体形式

           Inviting questions from participants      询问与会者是否有疑问

 下面是会议主持人应该具备的一些重要素质和技巧:

        Listeningto people 有良好的倾听习惯


        Being decisive 坚决果断


        Managing time well 擅长时间管理


        Being creative 具有创新意识


        Having good summarizing skills 具备良好的总结能力


        Making  people feel comfortable 善于营造融洽的氛围


         Being flexible 能够灵活变通



        Having a loud voice 声音响亮


Useful phrases 实用表  


 简要介绍会议日程时可以使用哪些英语表达?

所学的单词或表达完成下列表格,各组成3个句子。


(1)

This is



    Huang Lee.

Let me introduce
My Name's 

(2)



We're going to draw up a list of priorities




 (3) 



to consider the proposals for            cost reduction 




(4) 


Let's get





Vocabulary词汇

用下列动词的适当形式填空

 

  conduct            draw up         enable 

               evaluate          raise           shape       share 


1 We__________the meeting in secret.

2 Atthe end of the meeting,we_______a plan of action.

3 The reason for the loan is______us to invest in new hardware.

4 Does anyone have any issues they would like______?

5 The results allow us______ our performance over the last six months.

6 The meeting will help______company strategy going forward.

7 The real value of this meeting is in______ our ideas and concerns.

 

Pronunciation发音训练

请标出你认为应该重读的单词或音节,然后听录音核对答案。


1 Hello,everybody,and welcome to this morning’s meeting.

2 Is that clear?

3 Right,let’s get the ball rolling.

4 Then,after the break,we’re going to study the results in more detail.

5  I suggest that we take ten minutes just to collect our thoughts.

6  Do we all agree on that?

7 Finally, we need to summarize what we’ve decided in terms of going forward.