5.3 Functions of Nonverbal Communication and Tips for improving Nonverbal Communication Skills
6 Time and Communication
6.1 Time Systems
6.2 Monochronic Time and Polychronic Time
6.3 Time Orientation
7 Space and Communication
7.1 Proxemics- The Use of Space
7.2 Improve Communication by Respecting Personal Zones
7.3 Space and Culture
8 Communication Styles
8.1 Communication Effectiveness
8.2 High Context vs. Low Context Communication
8.3 Communicating Styles of Different Countries
9 Values and Communication
9.1 Cultural Difference through the Framework of Four Cultural Dimensions
9.2 The Four-Dimension Model and Values Behind Business People
9.3 An International Perspective on Cultural Differences
10 Managing Intercultural Conflicts
10.1 Understanding the Intercultural Conflicts
10.2 Effective Management of Intercultural Conflicts
10.3 Case Analysis
11 Intercultural Negotiation
11.1 Definitions and the Procedures of Intercultural Negotiation
11.2 The influence of Cultural Differences on Negotiation
11.3 Intercultural Business Negotiation Strategies
12 Intercultural Business Etiquette
12.1 Introductions and Greetings
12.2 Dining Etiquette
12.3 Social customs
Communicating Styles of Different Countries
18.3 知识点视频
2跨文化交际实践
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Read the following email sent by a British customer and provide a proper reply.
Dear Sir or Madam,
I am regretted to complain about the non-delivery of the product bought from your store on May 3rd. In the previous email, the importance of prompt delivery has been stressed. Failure to receive the product on time is causing great inconvenience to me.
Please let me know when my product can be delivered.