Task 1

Imagine that a guest wants to reserve a room on the phone and you are the receptionist, in what order should these questions be asked? Number them in the brackets.

(      )a. How many people would that be for?

(      )b. Could I have your name, please?

(      )c. What kind of room would you like?

(      )d. How will you pay?

(      )e. When would that be for exactly?

(      )f. What time will you be arriving?

(      )g. How many nights will you be staying?

Suggested Answers:    

1. b   2. a  3. c  4. e  5. g.  6. f   7. d

Task 2

Complete the following dialogue according to the situation given below.

A lady wants to reserve a room by telephone in the name of David Roberts. She wants a double room with a bath for three nights from Oct. 22nd onwards. Breakfast is preferred.

Receptionist: Good afternoon, Sunshine Hotel. May I help you?

Guest:                       1                                

Receptionist: Certainly. What for, madam?

Guest:                        2                                

Receptionist: How long will you be staying?

Guest:                       3                                

Receptionist: What kind of room would you like, madam?

Guest:                        4                                

Receptionist: Certainly, madam. I'll just check what we have available. Yes, we have a double room on the 4th floor with a really splendid view.

Guest:                        5                                

Receptionist: Would you like breakfast?

Guest:                        6                               

Receptionist: It's eighty four euro per night excluding value-added tax.

Guest:                        7                               

Receptionist: Who's the booking for, please, madam?

Guest:                        8                               

Receptionist: OK, let me repeat what I've got: Mr. Roberts, a double room with a bath for October the 22nd, 23rd and 24th. Is that correct?

Guest:                        9                                

Receptionist: Your confirmation number is 4576385. I'll repeat that 4576385. Thank you for choosing Sunshine Hotel and have a nice day. Goodbye.

Guest:                        10                              

Suggested Answers:    

1. Yes, I'd like to make a room reservation.

2. October the 22nd.

3. Three nights.

4. I'd prefer a double room with a bath.

5. That's wonderful.

6. Yes. What's the room rate?

7. That's fine.

8. David Roberts.

9. That's right.

10. Thanks. Goodbye.

Task 3

Suppose you want to make a room reservation, telephone a reservation clerk at the Island Hotel with the following details.

• reserve a room with a bath for an adult and one young child;

• arrive on May 10 and depart on May 12;

• not arrive before 8 p.m. on the May 10;

• want to know the room rate.

Rates:  

Twin room: € 75； Double room: € 68;  Single room:€ 49

Suggested Dialogue:

Task 4

Work with your partner and make up a dialogue according to the given situation.

You have just checked in  to a hotel. You suddenly notice that the air-conditioner in your room has broken down. You make a phone call to the reception desk and ask to change to another room.

Suggested Dialogues: