国际商务礼仪与沟通

周娟

目录

  • 1 ChapterI Why Etiquette?
    • 1.1 说课及任务安排
    • 1.2 第一课时 Part I
    • 1.3 第二课时 Part II
  • 2 ChapterII  Dress the part, Look the Part
    • 2.1 说课及任务安排
    • 2.2 第一课时Part I
    • 2.3 第二课时Part II
  • 3 ChapterIII  Meeting and Greeting
    • 3.1 说课及任务安排
    • 3.2 第一课时Part I
    • 3.3 第二课时Part II
      • 3.3.1 课程导入-Business card
      • 3.3.2 拓展资料
  • 4 ChapterIV Visiting and Receiving
    • 4.1 说课及安排
    • 4.2 第一课时Part I
      • 4.2.1 课程导入-Receiving
      • 4.2.2 自学部分
    • 4.3 第二课时Part II
      • 4.3.1 拓展知识
  • 5 ChapterV Table Manners
    • 5.1 说课及安排
    • 5.2 第一课时Part I
      • 5.2.1 课程导入-table manners
      • 5.2.2 知识拓展-西餐与酒的搭配
    • 5.3 第二课时Part II
      • 5.3.1 课程导入1-西餐餐具的用法及用餐礼仪
      • 5.3.2 课程导入2-中餐礼仪
      • 5.3.3 自学部分-西餐礼仪
  • 6 ChapterVI Interview
    • 6.1 说课及安排
    • 6.2 第一课时Part I
      • 6.2.1 课前导入-趣味职业测试与面试前的准备工作
      • 6.2.2 资源获取：简历模板与面试技巧
    • 6.3 第二课时Part II
  • 7 ChapterVII Workplace Etiquette
    • 7.1 说课及安排
    • 7.2 第一课时 Part I
      • 7.2.1 课前导入：趣味职场礼仪测试
      • 7.2.2 自学部分：职员礼仪
      • 7.2.3 实践练习
    • 7.3 第二课时Part II
      • 7.3.1 课前导入：升职加薪后，如何做一位合格的经理？
      • 7.3.2 实践练习
  • 8 ChapterVIII The Art of Making Phone Calls
    • 8.1 说课及安排
    • 8.2 第一课时 Part I
      • 8.2.1 课前导入-商务电话礼仪
      • 8.2.2 知识拓展
    • 8.3 第二课时 Part II
第二课时Part II






I. 复习与导入 (5 mins)

Step 1. 复习Chapter II所学的内容

 在商务礼仪中，男士西服如果是两粒扣子，那么扣子的系法应

为：（ B  ）

A 两粒都系                           B 系上面第一粒

C 系下面一粒                    D 全部敞开

无论是男士还是女士，出席重要场合，身上哪两种物品的颜色应该一致:（  A ）  

A、包与皮鞋                     B、皮鞋与皮带

C、包与帽子                     D、以上都不对

Step 2. 邀请学生演示如何打领带

II. Dress the Part, Look the Part? Part2 (80mins)

1. 

Step 1. 讨论正式场合中，女士应该如何搭配衣服？


Step 2. 邀请学生分享观点

2. 女士的服装挑选

 Morning Attire for Women

Suit:

blouse: wear non-sleeveless blouse

Fabrics: mostly cotton

Colors: solid light colors (white, cream, ivory, eggshell, pearl)

b. Morning Attire for Women

Scarf: silk(best), yarn纺线, cashmere羊绒 or cotton

Function: 

heighten focus on the face

provide visual relief in a monochromatic outfit.

Tip: color of the scarf coordinate with the outfit (multicolored-scarf picks up a color in the outfit)

Stockings and Knee-Highs:

Skin-color or black; no runs抽丝; no rims outside; no net style or large patterns 

Pumps: a light shoe without shoelace

Color: dark – black is the safest, other quiet and conservative colors are also acceptable

Style:

smooth-surface leather one

cover the toes and heels

height of heels – 2.5 to 4 cm

Accessories:

BELT: If belt is needed, 

the classic style is a leather one with the width range from 1.3 to 2 cm

buckle should be in simple and quiet shape

color should harmonize with shoe and garment colors


3. 晚礼服的挑选

a. Evening Suit (for men)

Tails

Formal event – tails with bow tie and black leather shoes


a. Western Style-----Evening Suit (for men)

Tuxedo/Dinner Jacket: 

for formal or semiformal occasions

a. Western Style-----Evening Suit (for men)

Bow tie: a men’s necktie worn with suits or dinner jackets/tuxedo

b. Western Style-----Evening Dress (for women)

Evening dress for women is also called evening down or banquet dress – for formal affair.

Eastern Style--- China

Chinese Tunic Suit 

Tang Suit

Chinese formal dresses 

national celebrations, state banquets, decoration

c. Chinese Tunic Suit, Cheongsam & Tang Suit

Chinese Tunic Suit: one of the Chinese formal dresses – worn in the national celebrations, the state banquets and the decorations勋章

C. Eastern Style 

Cheongsam[,tʃɔ:ŋ’sæm]旗袍: a female dress with distinctive Chinese features and enjoys a growing popularity internationally.


III. Summary&assignment(5mins)


Review chapter II part2