酒店商务英语

王瀚君

目录

  • 1 Part Ⅰ Front Office 前厅部
    • 1.1 Intoduction to the Front Office Department
  • 2 Room Reservations 客房预订
    • 2.1 Room Reservations
  • 3 At the Reception Desk 在接待处
    • 3.1 At the Reception Desk (Ⅰ)
    • 3.2 At the Reception Desk (Ⅱ)
  • 4 Concierge 礼宾部
    • 4.1 Concierge Service  (Ⅰ)
    • 4.2 Concierge Service (Ⅱ)
  • 5 The Business Center and General Switchboard 商务中心和电话总机
    • 5.1 The Business Center
    • 5.2 The General Switchboard
  • 6 The Cashier 收银
    • 6.1 At the Cashier (Ⅰ)
    • 6.2 At the Cashier (Ⅱ)
  • 7 Settling Guests’Complaints 处理客人投诉
    • 7.1 Changing a Room
    • 7.2 A Complaint about Something Lost
  • 8 Part Ⅱ The Housekeeping Department 客房部
    • 8.1 Intoduction to the Housekeeping Department
  • 9 Guiding the Guests to Their Rooms 引客进房
    • 9.1 Recognizing the Guests
    • 9.2 Introducing Facilities in Guest Room
  • 10 Chamber Service  客房服务
    • 10.1 Making up the Room
    • 10.2 The Turn-down Service
  • 11 Personalized Services 个性化服务
    • 11.1 Room Service
    • 11.2 Baby-sitting Service
  • 12 Laundry Service 洗衣服务
    • 12.1 Explain How to Get the Service
    • 12.2 About the Laundry Damage
  • 13 Miscellaneous Services 多项服务
    • 13.1 Opening the door with the duplicate key
    • 13.2 Dealing with Emergency
  • 14 Wake-up Call Service 唤醒服务
    • 14.1 Explaining Time Differences
    • 14.2 Leaving the hotel
  • 15 The Maintenance Service in the Guest Rooms 客房内各类维修服务
    • 15.1 第一课时
    • 15.2 第二课时
  • 16 Part Ⅲ Food and Beverage Department 餐饮部
    • 16.1 Introduction to the F&B Department
  • 17 At the Bar
    • 17.1 The Cocktails
    • 17.2 Chinese and Foreign Wines
  • 18 Seating the Diners
    • 18.1 A Reservation Call
    • 18.2 Receiving the Diners
  • 19 Taking the Orders
    • 19.1 Helping to Order Dishes
    • 19.2 Ordering the Wines
  • 20 Chinese and Western Cuisines
    • 20.1 Chinese Cuisine
    • 20.2 Western Cuisine
  • 21 Serving Dishes
    • 21.1 Normal Service for Chinese Banquet
    • 21.2 Room Service
  • 22 Banquet and Party
    • 22.1 Chinese Banquet
    • 22.2 Chinese Birthday Party
  • 23 Ways of Paying
    • 23.1 新建课程目录
    • 23.2 新建课程目录
  • 24 第一单元
    • 24.1 第一课时
    • 24.2 第二课时
    • 24.3 第三课时
    • 24.4 第四课时
    • 24.5 第五课时
  • 25 第一单元
    • 25.1 第一课时
    • 25.2 第二课时
    • 25.3 第三课时
    • 25.4 第四课时
    • 25.5 第五课时
Chinese Banquet

22-1 Serving Chinese Banquet

Scene: A group of eight guests are seatedat the table in a private room.

C: Good evening, ladies and gentlemen. All the guests are here?

G: Yes, the banquet may start.

C: OK. These are the cold dishes you ordered: Jellyfish with Cucumber, French Green Beans with 

Ginger Sauce, Sliced Boiled Chicken and Beef Sautéed with Hot Pepper.

G1: They look so nice and they must tastegood as well.

C: And this is the Wu Liang Ye you ordered.Please let me pour it for you all.

G1: Thank you. Now, on behalf of thecompany manager and all the staff, I propose a toast to our good

cooperation and great success. Cheers!

(All the guests cheer.)

G2: The French Green Beans with GingerSauce is very piquant. Please try it.

C: Here come the hot dishes. This is Grilled Chicken. It’s very tender because the chicken is only three

months young.

G3: It really tastes well.

C: And here is Cabbage Hearts withMushrooms and Millet in Cream Sauce.  Help yourselves, please.

G4: The mushrooms are delicious.

C: This is Fried Yellow Croaker in SquirrelShape. They are all for the hot dishes, sir.

G1: Thank you. I heard your restaurant isfamous for the dim sums.

C: Yes, you are right, sir. Today we haveDeep-fried Green Onion Pancakes and Spring Rolls. They will

 be ready in a fewminutes.

(After a while.)

Here are the dim sums. And the SeasonalFruits Platter is offered by our boss, it is free. Please enjoy it.

G1: Thank you very much. We had a wonderfulevening here.