酒店商务英语

王瀚君

目录

  • 1 Part Ⅰ Front Office 前厅部
    • 1.1 Intoduction to the Front Office Department
  • 2 Room Reservations 客房预订
    • 2.1 Room Reservations
  • 3 At the Reception Desk 在接待处
    • 3.1 At the Reception Desk (Ⅰ)
    • 3.2 At the Reception Desk (Ⅱ)
  • 4 Concierge 礼宾部
    • 4.1 Concierge Service  (Ⅰ)
    • 4.2 Concierge Service (Ⅱ)
  • 5 The Business Center and General Switchboard 商务中心和电话总机
    • 5.1 The Business Center
    • 5.2 The General Switchboard
  • 6 The Cashier 收银
    • 6.1 At the Cashier (Ⅰ)
    • 6.2 At the Cashier (Ⅱ)
  • 7 Settling Guests’Complaints 处理客人投诉
    • 7.1 Changing a Room
    • 7.2 A Complaint about Something Lost
  • 8 Part Ⅱ The Housekeeping Department 客房部
    • 8.1 Intoduction to the Housekeeping Department
  • 9 Guiding the Guests to Their Rooms 引客进房
    • 9.1 Recognizing the Guests
    • 9.2 Introducing Facilities in Guest Room
  • 10 Chamber Service  客房服务
    • 10.1 Making up the Room
    • 10.2 The Turn-down Service
  • 11 Personalized Services 个性化服务
    • 11.1 Room Service
    • 11.2 Baby-sitting Service
  • 12 Laundry Service 洗衣服务
    • 12.1 Explain How to Get the Service
    • 12.2 About the Laundry Damage
  • 13 Miscellaneous Services 多项服务
    • 13.1 Opening the door with the duplicate key
    • 13.2 Dealing with Emergency
  • 14 Wake-up Call Service 唤醒服务
    • 14.1 Explaining Time Differences
    • 14.2 Leaving the hotel
  • 15 The Maintenance Service in the Guest Rooms 客房内各类维修服务
    • 15.1 第一课时
    • 15.2 第二课时
  • 16 Part Ⅲ Food and Beverage Department 餐饮部
    • 16.1 Introduction to the F&B Department
  • 17 At the Bar
    • 17.1 The Cocktails
    • 17.2 Chinese and Foreign Wines
  • 18 Seating the Diners
    • 18.1 A Reservation Call
    • 18.2 Receiving the Diners
  • 19 Taking the Orders
    • 19.1 Helping to Order Dishes
    • 19.2 Ordering the Wines
  • 20 Chinese and Western Cuisines
    • 20.1 Chinese Cuisine
    • 20.2 Western Cuisine
  • 21 Serving Dishes
    • 21.1 Normal Service for Chinese Banquet
    • 21.2 Room Service
  • 22 Banquet and Party
    • 22.1 Chinese Banquet
    • 22.2 Chinese Birthday Party
  • 23 Ways of Paying
    • 23.1 新建课程目录
    • 23.2 新建课程目录
  • 24 第一单元
    • 24.1 第一课时
    • 24.2 第二课时
    • 24.3 第三课时
    • 24.4 第四课时
    • 24.5 第五课时
  • 25 第一单元
    • 25.1 第一课时
    • 25.2 第二课时
    • 25.3 第三课时
    • 25.4 第四课时
    • 25.5 第五课时
Western Cuisine
  • 1 对话
  • 2 参考视频

Introduction

Dinner a la Carte is very popular with the guests, especially when the guests want to have lunch or supper. This class we will have a look at how to service a la Carte service.

New lessons 

20-2 Serving Dishes Dinnera la Carte

Scene: In the western restaurant, thehostess (H) seats Mr. Bellow(B).

Seat使就座

1) seat作为动词时,意思是“使(某人)就座”,为及物动词,其结构为 seat sb. 此短语倒过来即为sb be seated.

2) 也就是说 sb如果作为 seat的动作的承受者时,则必须使用 sb be seated... 如:I was seated in/at theback of the meeting hall. 我坐在会议厅的后面。

3) 如果结构为 sb seat sb时,即意思是“某人使得(另外)某人就座”。

H: Would you like dinner a la carte or table d’ hote(套餐)?

B: A la carte, please.

H: Here is the menu a la carte.Please take your time. (请慢用,请慢慢看)   

     The waiter will come to take your order in a while.

(A few minutes later, the waiter comes over.) 

Waiter(W): Excuse me, sir. May I take your order?

B: Oh, yes. Let’s skip(略过,跳过) the appetizer(开胃菜) and order straight away.

W: Yes, sir. What would you like to begin with?

B: I’d like a soup as the starter (头盆,头道). What’s yourrecommendation?

W: What about cichyssoise (奶油浓汤).

    It’s a creamy soup madeof leeks, onions, and potatoes, with cream.

B: OK. And a Dalade Cesar, please.

W: Very well. And your entrée (主菜), sir?

B: What kind of beef steak do you serve?

W: We have T-bone, fillet steak, andsirloin steak.

B: A sirloin steak for the main dish.

W: Rare, medium, or well-done?

Rare 一分熟,medium rare 三分熟,medium 五分熟,medium well 七分熟,well-done 全熟

B: Rare, please.

W: Yes, sir. What side dish(副菜)would you like to go with it?

B: Make it some peas and carrots andsome French fries, please. Anything special about dessert?

W: Yes, we have Malakoff Pudding.It’s a cold sweet. It consists of a mixture of fruit, ground almonds(杏仁粉), egg yolks, and cream,with lady finger biscuits. It’s flavored with rum.

B: That’s good. (Returning themenu)  And a glass of Chateau Haut Lafitewith the steak.

Supplement

西餐上菜顺序:

1.    头盘/开胃品( first course, appertizer )  味道以咸、酸为主

如:鱼子酱( caviar/caviare )熏鲑鱼、鹅肝酱

2.    汤 soup 

Plain soup 蔬菜牛肉浓汤,乡村式浓汤

Bree 清汤

Cream soup 奶油汤

Consommé 用肉煮的清汤

3.    副菜(第三道菜)side course/dishes

  鱼类贝类(seashell)

  软体动物类 molluslca

  海蜇 jellyfish

4.    主菜(第四道菜) main dish肉类/禽肉类

5.    蔬菜类菜肴(沙拉)

可在肉类之后,也可与肉类一同上桌,做为其配菜,与主菜一同服务的有:生蔬菜沙拉,如生菜lettuce/西红柿;熟蔬菜:花椰菜/煮菠菜spinach                                                                               

6. 甜品(dessert布丁pudding 冰激淋   奶酪cheese  水果 

7. 咖啡、茶

简单来说,就是   starter main dishvegetabledessertcoffee

Supplement

西餐主食Western Food

 bread面包:toast 烤面包/土司 rye bread 黑麦面包 bun 小圆面包 hamburger 汉堡包 bacon cheeseburger 腊肉奶酪汉堡包 sandwich 三明治 tuna sandwich 金枪鱼三明治 hotdog 热狗biscuits/crackers/cookies 饼干 pancake 烤饼/薄饼 pizza 比萨饼 meat-pie 肉馅饼barley gruel 大麦粥 oatmeal 燕麦粥 French fries 炸薯条 pudding 布丁 macaroni通心面 spaghetti 意大利面条
主菜 Entrees 西餐主菜Western Entrees beef steak

牛排: (rare) 半熟的(牛排) roast beef 烤牛排 (medium-rare) 适中偏生的(牛排) curry beef 咖哩牛排 (medium) 适中的(牛排) real cutlet/veal chop 小牛排 (medium-well done)适中偏熟的(牛排) roast veal 烤小牛排 (well done) 熟透的(牛排) spiced beef 五香牛排braised beef 焖牛排 roast mutton 烤羊肉 lamb chop 羊排 porp chop 猪排 sliceham 火腿片 roast turkey 烤火鸡 roast chicken 烤油鸡 curried chicken 咖哩鸡 roastduck 烤鸭 smoked carp 熏鲤鱼 sardine 沙丁鱼 fried fish 炸鱼 fried eggs 煎鸡蛋boiled eggs 煮鸡蛋 poached eggs 荷包蛋 omelet/omelette 摊鸡蛋/蛋卷 pickled cucumber 酸黄瓜 salad 色拉 salad dressing 色拉酱 chicken salad 鸡色拉 French法式(色拉酱) vegebable salad 素菜色拉 Italian 意大利式(色拉酱) ham salad 火腿色拉 Bluecheese 蓝乳酪式(色拉酱) Russian 俄式(色拉酱) backed potato 烤土豆 mashed potato 土豆泥

甜点 Dessert cake
蛋糕: cream cake 奶油蛋糕 ice-cream 冰淇淋 pie 馅饼 vanilla ice-cream 香草冰淇淋shortcake 松饼 chocolate ice-cream 巧克力冰淇淋 tart 果馅饼 strawberryice-cream 草霉冰淇淋 apple pie 苹果馅饼 ice sucker 冰棍 jello 冰糕 pastry 点心 yam甜薯 sweet potato 番薯 raisin 葡萄干