【Introduction】

The cashier service is not only to provide the foreign currency exchange service for the guests, check out and other related services are also in cashier's work domains. This class we will learn two dialogues about the cashier's other jobs.

【New Lessons】

6-3   Checking Out    结账离店 

Scene: Mr. Bellow ( B)checks out at the Cashier’s Desk.

Cashier(C):Good morning, sir. May I help you?

B: I wantto check out now.

C: OK. Please tell me your room number.

B: My roomnumber is 902 and here is my room card.

C: Just a moment, please, Mr.Bellow. Let me prepare your bill for you

  (The cashier makes up the bill and gives itto Mr.Bellow)

 Here you are, Mr.Bellow. It totals 3,450 yuan RMB, including 15% service charge. Please check it.

B: Mm. No problem. But I paid 4,000 yuan RMB deposit when I checked in. This is the deposit receipt.

C: Thank you. We'll refund you 550 yuan RMB. Please check it and keep the invoice.

B: OK. One more thing, I'd like to get my valuables back from your safe-deposit box. This is the receipt you gave me 3 days ago.

C: Here you are. Please check if they are all right.

B: Right. Thank you.

C: You are welcome. I hope you enjoyed your stay with us hereand that you will have a pleasant trip home.

 6-4  Mis-calculation   结账错误

Scene: Mr Bellow(B) goes back to the cashier′s Desk, thoughtfully and hurriedly.

Cashier (C): Good morning, sir. May I help you?

B: Just now I checked out here. But back in my room, I found that there might be something wrong with the bill.

 C: Oh, yes?

 B: I checked in on the 26^th and will leave this morning. That′s exactly three days, I think. But I paid three days and a half.

C: Well, let me see. The 26^th , the 27^th, the 28^th…Ah yes, you checked out in the morning, so you only stayed here for three days, no more. Sorry, sir. I do apologize for my mis-checking.

B: That′s all right.

C: Now let me give you another invoice and please check it. Here is the money you overpaid.

B: Thank you.

C: I am awfully sorry to have caused you so much trouble. I will try to be more careful another time.

【Conclusion】

From this class, I hope you can be more familiar with the service of cashier. You should know how to check the guests out and help with the bill checking. Although the service provided by the cashier is normally the last step during the whole hospitality service no matter in a restaurant or even the hotel, it will leave an important impression to our customers upon their leaving.