【Introduction】 

No matter whether the guests make a room reservation or not,they will finally come to our hotel to consume. And when they come to our hotel. we need to receive them and help them to check them in.

Watch the video below, and try to answer the folloing questions.

1、How many characters are there in the video?

2、Had Mr. Smith made a reservation before he arrived at the hotel?

3、How many steps can you summerize for hotel gusets' registration and check-in?

【New Lesson】 

                3-2   Receiving a Walk-in Guest   接待散客

Receptionist(R):Good afternoon, sir. May I help you?

Client(C):Yes, please. I’ve just arrived from Hong Kong. Could you let me have a room for tonight?

R:Have you made a reservation, sir?

C:I’m afraid not.

R: How many people do you have, please?

C:Just one. I am alone.

R:Just a moment, please. I have to check if there is a room available…Oh, sorry,sir. All the rooms are booked up. But I think we’ll be able to arrange for you a room after six o′clock this evening. If you need a room right now, would you like me to get in touch with somewhere else for you?

C:No, thanks. I should say I prefer to stay here. A friend of mine highly recommended your hotel to me.  I’ll just wait here till six.

R:You are welcome, sir. Perhaps you might feel more comfortable to rest in our lobby after a tiring journey. And, if you need any help, do let us know.

C: Thank you. No problem.

                                 3-3     Extending the Stay   续住

Receptionist(R): Good morning, sir. May I help you?

G: I was going to check out today, but I have to stay for three more nights on some new errand here.

R: May I know your name and room number?

C: John Lee in Room 707.

R: Please wait a moment, Mr. Lee. I will have to check the computer records…

   Well, today is 26^th. I′m sorry to say that your room is available for only 2 nights. There is a          convention  from the 28^th . They have booked the7^th floor and 8^th floor. I hope you will understand.

G: What′s to be done then?

R: Don′t worry, Mr. Lee. You may keep your room till 28^th , then please check back with us. There are cancellations or no-show all the time. We will manage it for you.

G: That’ll do.

R: Here is your registration form. Would you please replace the departure date with the 28^th ?

(Mr. Lee goes through the formalities.)

Thank you. I hope you are enjoying your stay with us here.

 

【Conclusion】

From this lesson, I′d like you to know how to check the guests in no matter he or she made a reservation or not. Besides you should know how to deal with extending the stay and put it into practice in the future.