酒店商务英语

王瀚君

目录

  • 1 Part Ⅰ Front Office 前厅部
    • 1.1 Intoduction to the Front Office Department
  • 2 Room Reservations 客房预订
    • 2.1 Room Reservations
  • 3 At the Reception Desk 在接待处
    • 3.1 At the Reception Desk (Ⅰ)
    • 3.2 At the Reception Desk (Ⅱ)
  • 4 Concierge 礼宾部
    • 4.1 Concierge Service  (Ⅰ)
    • 4.2 Concierge Service (Ⅱ)
  • 5 The Business Center and General Switchboard 商务中心和电话总机
    • 5.1 The Business Center
    • 5.2 The General Switchboard
  • 6 The Cashier 收银
    • 6.1 At the Cashier (Ⅰ)
    • 6.2 At the Cashier (Ⅱ)
  • 7 Settling Guests’Complaints 处理客人投诉
    • 7.1 Changing a Room
    • 7.2 A Complaint about Something Lost
  • 8 Part Ⅱ The Housekeeping Department 客房部
    • 8.1 Intoduction to the Housekeeping Department
  • 9 Guiding the Guests to Their Rooms 引客进房
    • 9.1 Recognizing the Guests
    • 9.2 Introducing Facilities in Guest Room
  • 10 Chamber Service  客房服务
    • 10.1 Making up the Room
    • 10.2 The Turn-down Service
  • 11 Personalized Services 个性化服务
    • 11.1 Room Service
    • 11.2 Baby-sitting Service
  • 12 Laundry Service 洗衣服务
    • 12.1 Explain How to Get the Service
    • 12.2 About the Laundry Damage
  • 13 Miscellaneous Services 多项服务
    • 13.1 Opening the door with the duplicate key
    • 13.2 Dealing with Emergency
  • 14 Wake-up Call Service 唤醒服务
    • 14.1 Explaining Time Differences
    • 14.2 Leaving the hotel
  • 15 The Maintenance Service in the Guest Rooms 客房内各类维修服务
    • 15.1 第一课时
    • 15.2 第二课时
  • 16 Part Ⅲ Food and Beverage Department 餐饮部
    • 16.1 Introduction to the F&B Department
  • 17 At the Bar
    • 17.1 The Cocktails
    • 17.2 Chinese and Foreign Wines
  • 18 Seating the Diners
    • 18.1 A Reservation Call
    • 18.2 Receiving the Diners
  • 19 Taking the Orders
    • 19.1 Helping to Order Dishes
    • 19.2 Ordering the Wines
  • 20 Chinese and Western Cuisines
    • 20.1 Chinese Cuisine
    • 20.2 Western Cuisine
  • 21 Serving Dishes
    • 21.1 Normal Service for Chinese Banquet
    • 21.2 Room Service
  • 22 Banquet and Party
    • 22.1 Chinese Banquet
    • 22.2 Chinese Birthday Party
  • 23 Ways of Paying
    • 23.1 新建课程目录
    • 23.2 新建课程目录
  • 24 第一单元
    • 24.1 第一课时
    • 24.2 第二课时
    • 24.3 第三课时
    • 24.4 第四课时
    • 24.5 第五课时
  • 25 第一单元
    • 25.1 第一课时
    • 25.2 第二课时
    • 25.3 第三课时
    • 25.4 第四课时
    • 25.5 第五课时
Leaving the hotel

Introduction

Wake-up call service is very popular in a large hotel. The guests usually need it in the morning. This class I will give you some other dialogues about wake-up call service. I hope you can make your own dialogue to practice this service and be more familiar with the expressions we have learned.


14-3   Leaving the hotel


Scene: Mr. Bellow(B) calls in the floor attendant(FA).

FA: Good evening, sir and madam. What can I do for you?

B: Good evening. We are going to Guilin tomorrow. I have just checked out. I would like to be woken up early tomorrow morning.

FA: Yes, sir. At what time?

B: At 5:30 a.m.

FA: We have a computer wake-up service. Please dial 5 first and then the time. For 5:30 a.m., dial 5 and then 0530 for the time. There must be five digits in the final number.

B: 50530. I see. 

FA: That is right, sir. Our computer will record the time and your room number.

B: Well, I have a lot of baggage. Can you, please, take my baggage to the entrance of the lobby tomorrow morning?

FA: Certainly, sir. Please put your baggage outside your room after getting up and make sure that the name tag is attached to each piece of your baggage. We will send it down.

B: Thank you. Good night.

FA: Good night.