13-3 Dealing with Emergency
Scene: Mrs. Bellow is asking the room attendant(RA) for help and the room attendant is giving first aid to Mr. Bellow( B).
M: Room attendant, can you come here, please?
RA: Yes, madam. What can I do for you?
M: My husband has slipped in the bathroom. His nose is bleeding and he cannot stand up.
RA: How unfortunate! Don’t worry, Mrs. Bellow. Leave it to
Mr. Bellow, just lean on me and I will help you to bed.
M: ( Almost
in tears)
Go slowly
though.
RA: Mr. Bellow, let me pinch your nose to stop the bleeding.
( Soon the nose stops bleeding.)
B: Oh, my goodness!
RA: Mrs. Bellow, bring a towel and wash Mr. Bellow′s face, please.
Mr. Bellow, please don′t blow your nose, otherwise it will bleed again. Do you feel better in this position?
B: Yes, but my left knee is really aching.
RA: Everything will be all right, Mr. Bellow. I will send for the doctor. Just relax.
(The doctor confirms that it is a minor injury with no fracture of concussion.)
B: It is lucky I haven′t
broken my leg. I am going to
RA: Sure, Mr. Bellow. But all you have to do now is to take a good rest in your room. I hope you will feel better soon.
M: You are most helpful. Thank you ever so much.
RA: My pleasure.
Emergency Report:
May I have your attention please, this is emergency. The hotle is on fire now. Please leave your room immediately and follow the emergency exit door. Please leave the building immediately. Thank you for your cooperation.
紧急事故请注意，酒店发生火警，请立刻离开房间，从太平门撤离，谢谢您的合作。
Ladies and gentleman, attention please, there is a small fire in the hotel, but it is already under control, so please remain calm. For your safety, please follow me to the lobby by the emergency exit, please leave your baggage behind and don’t use the elevator, thank you for your cooperation.
女士们先生们请注意，酒店发生了一场小火灾。但火势已经得到控制，请各位保持冷静，为了您的安全起见，请随我由紧急出口到大堂，请勿携带任何行李也不要使用电梯，多谢您的合作。
Words and Sentences
1. I am not well today.
我今天不太舒服。
2. I am sorry to hear that you have a headache.
听说您头痛的消息我很遗憾。
3. Shall I send for a doctor?
需要我帮您叫医生吗？
4. My husband has fainted.
我丈夫昏倒了。
5. I have a terrible headache/stomachache/toothache.
我现在头痛/胃痛/牙痛得很厉害。
6. Do you need some bandages?
您需要一些绷带吗？
7. I’ll call the doctor.
需要我帮您叫医生吗？
8.Do you think it is necessary for me to send for a doctor?
需要我帮您叫医生吗？
9. Just call us if you need any help.
如果您有任何需要请给我们打电话。
10. You had better drink much water and have a good rest.
您最好多喝水并且要好好休息。
Role-play:
Client:You want to know if it is possible to have an extra bed sent up to the room.
Employee: Explain the extra bed cannot be sent in unless it is permitted by the Front Offic. Explain it is the hotel regulation.
【Conclusion】
As room attendants, we should try to give first aid to the guests who get hurt.
【Homework】
Make a dialogue about dealing with emergency.
