酒店商务英语

王瀚君

目录

  • 1 Part Ⅰ Front Office 前厅部
    • 1.1 Intoduction to the Front Office Department
  • 2 Room Reservations 客房预订
    • 2.1 Room Reservations
  • 3 At the Reception Desk 在接待处
    • 3.1 At the Reception Desk (Ⅰ)
    • 3.2 At the Reception Desk (Ⅱ)
  • 4 Concierge 礼宾部
    • 4.1 Concierge Service  (Ⅰ)
    • 4.2 Concierge Service (Ⅱ)
  • 5 The Business Center and General Switchboard 商务中心和电话总机
    • 5.1 The Business Center
    • 5.2 The General Switchboard
  • 6 The Cashier 收银
    • 6.1 At the Cashier (Ⅰ)
    • 6.2 At the Cashier (Ⅱ)
  • 7 Settling Guests’Complaints 处理客人投诉
    • 7.1 Changing a Room
    • 7.2 A Complaint about Something Lost
  • 8 Part Ⅱ The Housekeeping Department 客房部
    • 8.1 Intoduction to the Housekeeping Department
  • 9 Guiding the Guests to Their Rooms 引客进房
    • 9.1 Recognizing the Guests
    • 9.2 Introducing Facilities in Guest Room
  • 10 Chamber Service  客房服务
    • 10.1 Making up the Room
    • 10.2 The Turn-down Service
  • 11 Personalized Services 个性化服务
    • 11.1 Room Service
    • 11.2 Baby-sitting Service
  • 12 Laundry Service 洗衣服务
    • 12.1 Explain How to Get the Service
    • 12.2 About the Laundry Damage
  • 13 Miscellaneous Services 多项服务
    • 13.1 Opening the door with the duplicate key
    • 13.2 Dealing with Emergency
  • 14 Wake-up Call Service 唤醒服务
    • 14.1 Explaining Time Differences
    • 14.2 Leaving the hotel
  • 15 The Maintenance Service in the Guest Rooms 客房内各类维修服务
    • 15.1 第一课时
    • 15.2 第二课时
  • 16 Part Ⅲ Food and Beverage Department 餐饮部
    • 16.1 Introduction to the F&B Department
  • 17 At the Bar
    • 17.1 The Cocktails
    • 17.2 Chinese and Foreign Wines
  • 18 Seating the Diners
    • 18.1 A Reservation Call
    • 18.2 Receiving the Diners
  • 19 Taking the Orders
    • 19.1 Helping to Order Dishes
    • 19.2 Ordering the Wines
  • 20 Chinese and Western Cuisines
    • 20.1 Chinese Cuisine
    • 20.2 Western Cuisine
  • 21 Serving Dishes
    • 21.1 Normal Service for Chinese Banquet
    • 21.2 Room Service
  • 22 Banquet and Party
    • 22.1 Chinese Banquet
    • 22.2 Chinese Birthday Party
  • 23 Ways of Paying
    • 23.1 新建课程目录
    • 23.2 新建课程目录
  • 24 第一单元
    • 24.1 第一课时
    • 24.2 第二课时
    • 24.3 第三课时
    • 24.4 第四课时
    • 24.5 第五课时
  • 25 第一单元
    • 25.1 第一课时
    • 25.2 第二课时
    • 25.3 第三课时
    • 25.4 第四课时
    • 25.5 第五课时
Explaining Time Differences


Introduction

In our hotel, there are many foreign guests. When they arrive at our hotel, they may usually meet a common question, that is, time difference. It is very inconvenient for a guest who doesn’t get used to the time difference. So we should explain the time difference to the guests once they get to our hotel. What is more, a guest who doesn’t get used to the time difference usually cant get up on time. So they maybe need another service——morning call service. 

New lessons

 14-1  Explaining Time Differences


Scene: The room attendant (RA) is explaining time differences to Mr. Bellow (B).

B: I wonder if you can help me.

RA: I will be very happy to try.

B: We have just come from New York and we are not at all used to the time difference here. But I hate to be a late sleeper as I am fond of morning exercises, you see.

RA: I understand. Time is the same throughout China. Chinese Time is 16 hours ahead of West Coast Time (Pacific) in the United Statesor 13 hours ahead of Eastern Standard Time. When it is 12 noon in Shanghai, the standard time in New York is 11 p.m. of the previous day.

B: Oh, I see. Thank you for the information. Without your help, I’d have no idea what the time is.

RA: My pleasure to help you. It is four o’clock in the afternoon now. Youd better take a good rest, Mr. Bellow. It takes a while to recover after a long flight. Some guests have jet-lag for a few days.

B: That is very considerate of you. But would you please wake me up at 6 BeijingTime tomorrow? 

RA: Yes, sir.


14-2  AMorning Call


    Scene: Mr. Smith (S) asks the room attendant (RA) how to have the morning call service.

    S: Will you do me a favor, Miss?    

    RA: Certainly, sir.

    S: This is my first visit to China. I wonder if your hotel has the morning call service.

    RA: Yes, sir. Anyone who stays in our hotel can ask for the service. Would you like a morning call?

    S: Yes, I must get up earlier tomorrow. I want to go to the Bund to enjoy the morning scenery there. You know, this is my first visit to Shanghai. People say there is a marvelous view of a poetic yet bustling life at the Bund just at dawn.

 RA: That’s true. At what time do you want me to call you up, sir? 

S: At 6 sharp tomorrow morning, please.

RA: What kind of call would you like, by phone or by knocking at the door?

S: By phone. I dont want to disturb my neighbors.

RA: Yes, sir. I will tell the operator to call you up at6 tomorrow morning. Anything else I can do for you?

S: No, thanks. Good night.

RA: Good night, sir. Sleep well and have pleasant dreams.

Homework

         Make a dialogue about morning call service or time difference service.