【Introduction】

When the guests are staying at our hotel, they may have many other requests. And we should try our best to cater to their needs.

【New lessons】

                                                        11-1    About Room Service

Scene: The Bellows are talking with the room attendant(RA) about room service.

Mr. Bellow(B): (To Mrs. Bellow)    How about breakfast in bed tomorrow, honey? OK?  

       (Mrs. Bellow agrees and he turns to the RA.)  

     We′d like to have breakfast in our room tomorrow. Could you bring it here?

RA: Yes, of course. Our hotel provides very good room service, sir.

Mrs. Bellow(M): Very nice. When should we order our breakfast?

RA: This is your door knob menu. Just check the items you would like for breakfast, mark down the time, and hang it outside your door before you go to bed tonight.

B: Is there any other way to have room service?

RA: Yes, sir. You may dial “7” to call the room service section directly to order your breakfast, lunch or dinner.

M: By the way, what should I do with the plates when we finish eating?

RA: Please leave them outside your room or dial 8 to inform us.

       B: But how do we pay for this service, in cash or by credit card?

       RA: You may sign the bill, and we’ll add it to your account.

       B: Oh, I see. Thank you.

                                          11-2   Solving the Minibar Problem

     Scene: Mrs. Smith(S), a newly arrived guest, calls in the room attendant(RA).

     RA: Good morning, madam. What can I do for you?

     S: My husband and I occupy this room and our children are in Room 1211. We don′t want any liquor in their room. The children might be tempted to sample same spirits in the mini-bar, and they are really too young. Could you clear the fridge of all the spirits? 

     RA: Certainly. Should I leave the soft drinks and the nuts and shrimp crackers?

     S: Fine. But the beer should be removed. I don′t mind them drinking juices, because it is good for them.  But remove the cokes and 7-Ups, too.

     RA: What kinds of juice do they like to drink?  

     S: Tomato juice and pineapple juice.

     RA: How many of each shall I place in daily?  

     S: Four tomato juices and two pineapples. Is the tap watersafe to drink?  

     RA: No, I am afraid not. But the water in the mini-jar is perfectly safe.  

     S: I see. Thank you.