【Introduction】

There is an important section in the Front Office. That is the Business Center. In this section, we can offer many kinds of service which the business guests may need. For example, the fax service, the telephone service, the mail service and so on. So as a business center staff, you should have a clear understanding of what your responsibilities are about your work. In this class we will have a look at the business center's service in the hotel.

【New Lessons】

5-1   Fax Service  传真服务

       Scene: Mr. Bellow (B) steps into the Business Center.

Clerk(C): Good morning, sir. What can I do for you?

B: Could you send a fax for me?

C: Certainly, sir. Where to, please?

B: It’s to the New York City.

C: May I have the fax number, please?

B: Yes, it’s 212456-3663.

C: I see. One page in all?

B: Exactly. But how do you charge for the fax service?

C: It’s the same as the long distance call to the USA. 18 yuan RMB one minute, for a minimum of            3 minutes, paper 6 yuan RMB, and there is a 15 percent service charge. So that’s 69 yuan RMB.

B: I see. Can I sign the bill?

C: Well, are you staying at our hotel, sir?

B: Yes,this is my room card.

C: Thank you, Mr.Bellow. We’ll add it to your account.

B: By the way, could you tell me about some other services here?

C: Yes, of course. We have comprehensive communication facilities and secretarial assistance      

   catering to the needs of all our guests. Besides fax service,we have typing, printing,   

    photocopying, mail service, translating, and you canalso surf the Internet.

B: Sounds good. Thank you for your information.

5-2  Express Mail  Service  快递服务

Scene:Mr.Bellow(B) comes to the Business Center. The clerk(C)receives him.

C: Good morning, sir. May I help you?

B: Your desk called me just now that there is a registered letter for me, isn’t it?

C: May I have your name and room number?

B: Bellow. Henry Bellow in Room 908.

C: Could I have your passport, please?

B: Here you are.

C: Here is the letter. Please sign on the slip.

B: OK. One more thing, do you offer express mail service here?

C: Yes, Mr. Bellow. Would you like to send a package or a document?

        B: A document to San Francisco. I’d like to send it via DHL.

C: Would you please fill in the form sign your name in the column of “SENDER”?

B: I’ll take care of it.

C:It’s 200 yuan RMB, plus 30 persent surcharge. Altogether 260 yuan RMB, please.

B: Allright. Can I sign the bill?

C: Oh, I’m afraid not. Cash only, please. It’s our policy.

B: I see. Here you are.

C: Would you come back in an hour to get your invoice for the mail and the receipt for surcharge?

B: OK. No problem.

【Supplement】

So many facilities have been introduced by the hotel Business Center. Only the small hotels have not used the system of computers connected to the internet. Many business centers now have the EDI services, such as E-mail, etc. Some hotels even have computers on loan to let the business guests use the computer or have their own portables connected to the net.

许多饭店的商务中心已添不少设施，只有一些小型饭店的商务中心还没有让自己的计算机联网。许多商务中心现在均有电子商务服务，如发电子邮件等。有些还专门备有电脑出租，以便让商务客人可以上网或用自己的手提电脑上网。

【Conclusion】

 Business Center is also an important sector in the Front Office Department. As the staff in this department, we should be familiar with this job and provide proper service to our customers in our practical work.