【Introduction】

After the registration, the bellman should lead the guests to their rooms with their baggage. On the way

to the rooms, the bellman should introduce the hotel services to the guests so that the guests can be more 

familiar with our hotel. This introduction service seems simple but important, since it plays an 

essential role in building up an good image to our new customers.  

【New lessons】

                    4-1   See-in Service    接机服务

Scene: At Pudong International Airport exit, the airport representative(R) is holding a pick-up sign with “Huatian Hotel” on it. The Bellows come towards him.

Mr. Bellow(B): Excuse me, but are you from Shanghai Huatian Hotel?

R: Yes, I am. Mr…?

B: Bellow, Henry Bellow.

R: Thank you, Mr. and Mrs. Bellow. Welcome to Shanghai. I am the airport  representative of Huatian           Hotel.

Mrs. Bellow(M): I have heard a lot about the hospitality of the Chinese people. Seeing is believing, as the old saying goes.

R: It’s my pleasure. Did you have a nice flight, Mr. and Mrs. Bellow?

B: Pretty good, except for a little bumping over the Pacific.I thought we’d have trouble landing, but to our relief, it cleared up here in Shanghai.

R: Spring is the best season in Shanghai. Is all your baggage here?

B: Yes, four pieces in all.

R: Let me help you with your baggage. This way, please. Our limousine is waiting outside. 

(Now they are heading for the hotel limousine.)                             

B: Is the hotel far from here?

R: Well, our hotel is located in the western district of Shanghai. But I think you will make it within one hour and a half. Now the traffic in Shanghai has been greatly improved.

B: Our flight is a bit late. Will there be any trouble in getting our room?

R: (Checking the arrival list) Don’t worry, Mr. Bellow. You have made a guaranteed reservation, so the room will be kept for another 24 hours.

B: That’s good.

R: Here we are.( He helps the Bellows put the baggage into the truck.)

    Please, our driver, Lao Wang, will escort you to our hotel.

Mrs. Bellow: Oh, aren’t you going to the hotel with us?

R: No, Mrs.Bellow. I’ve got to stay here to meet our other guests. Don’t worry, Lao Wang has over 20 years of driving under his belt, so you’re in very safe hands.

B: Thank you.Bye-bye.

                                          4-2  Introducing Hotel Services   介绍饭店服务

Scene:The bellman(BM) does service for the Bellows after they check in.

BM: Good afternoon, sir and madam. I am the bellman.

Mr. Bellow(B)& Mrs. Bellow(M): Good afternoon.

BM: Very glad to have you here. Let me carry your baggage. This way, please.

     (They are going to the elevator entrance.)

B: Could youtell us something about your hotel services?

BM: Certainly, sir. Ours is a first-rate hotel and chosen as the favorite place to stay by VIPS, official guests and businessmen from many countries. There are over 300 rooms of international standard, all spacious and airy. There are four Chinese restaurants, a deluxe Western-style restaurant,large and small banquet halls, a bar, a 24-hour café and an indoor patio with drinks.

M: How about other services?

BM: The indoor swimming pool and the gym are on the second floor. Also available are a beauty salon, a barber shop,a souvenir shop……

(Now they are at the elevator entrance.)

Here we are. Please take this elevator to the 9^th floor.

The floor attendant will meet you there and show you to Room 908. I will take the baggage elevator and get your baggage up to your room.

B: Thank you. See you then.