酒店商务英语

王瀚君

目录

  • 1 Part Ⅰ Front Office 前厅部
    • 1.1 Intoduction to the Front Office Department
  • 2 Room Reservations 客房预订
    • 2.1 Room Reservations
  • 3 At the Reception Desk 在接待处
    • 3.1 At the Reception Desk (Ⅰ)
    • 3.2 At the Reception Desk (Ⅱ)
  • 4 Concierge 礼宾部
    • 4.1 Concierge Service  (Ⅰ)
    • 4.2 Concierge Service (Ⅱ)
  • 5 The Business Center and General Switchboard 商务中心和电话总机
    • 5.1 The Business Center
    • 5.2 The General Switchboard
  • 6 The Cashier 收银
    • 6.1 At the Cashier (Ⅰ)
    • 6.2 At the Cashier (Ⅱ)
  • 7 Settling Guests’Complaints 处理客人投诉
    • 7.1 Changing a Room
    • 7.2 A Complaint about Something Lost
  • 8 Part Ⅱ The Housekeeping Department 客房部
    • 8.1 Intoduction to the Housekeeping Department
  • 9 Guiding the Guests to Their Rooms 引客进房
    • 9.1 Recognizing the Guests
    • 9.2 Introducing Facilities in Guest Room
  • 10 Chamber Service  客房服务
    • 10.1 Making up the Room
    • 10.2 The Turn-down Service
  • 11 Personalized Services 个性化服务
    • 11.1 Room Service
    • 11.2 Baby-sitting Service
  • 12 Laundry Service 洗衣服务
    • 12.1 Explain How to Get the Service
    • 12.2 About the Laundry Damage
  • 13 Miscellaneous Services 多项服务
    • 13.1 Opening the door with the duplicate key
    • 13.2 Dealing with Emergency
  • 14 Wake-up Call Service 唤醒服务
    • 14.1 Explaining Time Differences
    • 14.2 Leaving the hotel
  • 15 The Maintenance Service in the Guest Rooms 客房内各类维修服务
    • 15.1 第一课时
    • 15.2 第二课时
  • 16 Part Ⅲ Food and Beverage Department 餐饮部
    • 16.1 Introduction to the F&B Department
  • 17 At the Bar
    • 17.1 The Cocktails
    • 17.2 Chinese and Foreign Wines
  • 18 Seating the Diners
    • 18.1 A Reservation Call
    • 18.2 Receiving the Diners
  • 19 Taking the Orders
    • 19.1 Helping to Order Dishes
    • 19.2 Ordering the Wines
  • 20 Chinese and Western Cuisines
    • 20.1 Chinese Cuisine
    • 20.2 Western Cuisine
  • 21 Serving Dishes
    • 21.1 Normal Service for Chinese Banquet
    • 21.2 Room Service
  • 22 Banquet and Party
    • 22.1 Chinese Banquet
    • 22.2 Chinese Birthday Party
  • 23 Ways of Paying
    • 23.1 新建课程目录
    • 23.2 新建课程目录
  • 24 第一单元
    • 24.1 第一课时
    • 24.2 第二课时
    • 24.3 第三课时
    • 24.4 第四课时
    • 24.5 第五课时
  • 25 第一单元
    • 25.1 第一课时
    • 25.2 第二课时
    • 25.3 第三课时
    • 25.4 第四课时
    • 25.5 第五课时
At the Reception Desk (Ⅰ)
  • 1 对话
  • 2 参考视频

【Introduction】

No matter whether the guests make a room reservation or not, they will finally come to our hotel to consume.And when they come to our hotel we need to receive them and help them to check them in.


【New Lesson】

 

                             3-1     Registration   登记入住

Scene: A car pulls up in front of HuatianHotel and a bellman (M)goes forward to meet the guests, opening the door of thecar for them.

M:Good evening, sir and madam. Welcome to our hotel.

Mr.Bellow(B): Thanks. Good evening.

M: (Opening the truck, taking out the baggage and looking at The name on the baggage tag.) I′m the bellman, Mr. Bellow. So you have got altogether four pieces of baggage?

B:Yes.

(The doorman opens the gate.)

M:The Reception Desk is straight ahead. After you, please.

Receptionist(R):(At the Reception Desk) Good evening. What can I do for you, sir?

B:I reserved a British suite three weeks ago. I’m Henry Bellow.

R:Just a moment, please. Mr. Bellow. I’ll check the arrival list.

(The Receptionist checks the list.)

Could I see your passport, please?

(Checking the passport and giving them back.)

Thank you, sir. And would you mind filling in the registration form?

B:I’ll take care of it.

(Filling out the form.)

  Here you are. Is it all right?

R:Yes, thanks. How are you going to pay, in cash or by credit card?

B:Could I pay with traveler’s checks?

R:Certainly. Here is the key to Room 908 and your room cards. Please keep them.

  And the bellman will show you up.

  Have a nice evening, sir. And enjoy your stay.

B:Thank you.