In this part, interviewers will give you a situation on a cruise, and ask you questions. they wants to  test your work potentials and service awareness服务意识, responsibiity awareness责任意识, safty awareness安全意识, etc.

e.g. 

Q: If I'm a guest, my food is wrong, what will you do?

A: I will say sorry first, then double check the order and try my best to solve the problem and make the guest be satisfied with the result.

Q: If the guest's fork and spoon fall down, what will you do?

A: I will pick up the fork and spoon, and change another new fork and spoon for the guests.