Part I  Watching and Listening 

You are going to watch a video clip Resolve Workplace Conflict (1′59″), and then finish the following tasks.

Word Tips:

minimize   v. 最小化，使减到最低

accommodate   v. 适应，调节；容纳

Task One: Now watch the video clip and choose the best answer for each question.

1. What can’t workplace conflict do?

    A) Encouraging creativity. 

    B) Ensuring some things are thought through and decisions are robust. 

    C) Affecting the health and well-being of team members. 

    D) Sparing more free time to dominate. 

2. Which way is NOT suggested to resolve the conflict by the speaker?

    A) Competing.

    B) Fighting.

    C) Accommodating.

    D) Keeping the peace.

3. What conclusion can we draw from the video?

    A) The best way to deal with workplace conflict is accommodating.

    B) Workplace conflict hurts a lot.

    C) Workplace conflict can be used in a positive way.

    D) Workplace conflict makes us tired of working. 

Task Two: Now watch the videoclip again and then fill in each blank with only one word.

     We are going to do with two key areasof conflicts resolutions. Firstly, how to (1)______  conflict in your relationships? And secondly, how to resolve conflict within a team? Let’s look at (2)______ with conflicts in your relationships. Different situations (3)______ different responses. If you adopt different styles of (4)______  for different situations, you can deal with a conflict in a (5)______ way.

Part II  Watching and Expressing

Now watch the video Howto Be a Better Coworker (2′18″). Please get familiar with the words given below and then tell the class how to be a better coworker.

Task: How to be a better coworker?

Part III  Discussion

What will you do in order to get recognized in your future workplace?