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1 Dialogue 1
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2 Dialogue 2

(Jane is named employee of the year. Mr. Davis congratulates her.)
J=Jane D=Mr. Davis
D: Congratulations to you, the __________________.
J: Thank you, Mr. Davis.
D: What are you doing?
J: I am sorting out feedbacks from __________________.
D: Good! I can see that you always treat every customer’s complaint with __________________.
J: It’s my __________________ to deal with their complaints. All I need to do is to help them solve their problems. It’s my duty to do it well.
D: It’s very nice of you to think so. No wonder you were awarded employee of the year. Here is another complimentary letter from a customer for you.
J: Oh, thank you.
D: I appreciate your professional __________________ towards your work. If you don’t mind, would you like to share your experience at the staff meeting next week?
J: Not at all.

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