出境领队英语

张文波

目录

  • 1 UNIT I AT THE AIRPORT
    • 1.1 preparation before Departure
    • 1.2 Lesson l   Check-in at the Airport
      • 1.2.1 At the Information Desk
      • 1.2.2 Looking for the Boarding Gate
      • 1.2.3 Enquiring about Restrooms and Public Drinking Fountains
      • 1.2.4 Getting the Boarding Pass
      • 1.2.5 0pening the Checked Baggage
      • 1.2.6 Airport Announcements
    • 1.3 Lesson 2  Immigration and Emigration
      • 1.3.1 Security ChecK
      • 1.3.2 Emigration Formalities
      • 1.3.3 Tax Refund
    • 1.4 Dealing with Special Situations
      • 1.4.1 Delayed Flights
      • 1.4.2 Missing the Connecting Flight
      • 1.4.3 Flight Standby
      • 1.4.4 Lost Luggage
      • 1.4.5 Darnaged Luggage
      • 1.4.6 Lost Boarding Pass
  • 2 UNITⅡ  ON THE PLANE
    • 2.1 Lesson l Boarding the Airplane
    • 2.2 lesson 2 Having meals
    • 2.3 Lesson 3 Showing Care for Sick Tourists
    • 2.4 Lesson 4  In-Flight Services
    • 2.5 Lesson 5  Before Arrival
  • 3 UNITⅢ AT THE HOTEL
    • 3.1 Lesson l   Check-in at the Hotel
    • 3.2 Lesson 2 Hotel Service
    • 3.3 Lesson 3   Inquiring at the Hotel
    • 3.4 Lesson 4   Checkout at the Hotel
  • 4 UNITⅣ  COMMUNICATING
    • 4.1 Lesson l   Communicating with Local Guides
    • 4.2 Lesson2  Problem Solving
    • 4.3 Lesson 3   Emergencies Processing
  • 5 UNIT v  FREEDAY ACTIVITIES
    • 5.1 Lesson I   Currency Exchange
    • 5.2 Lesson 2   Shopping
    • 5.3 Lesson 3  At the Restaurants and Bars
    • 5.4 Lesson 4   Public Transportation
    • 5.5 Lesson 5   At the Post Office
Lesson l   Communicating with Local Guides

Lesson l   Communicating with Local Guides

 Working Procedures工作流程简介

在境外旅游期间，领队作为团队的核心，既要代表组团旅行社，又要时时刻刻保护游客的合法权益；既要使团队在旅游过程中尊重所在国的法律、风俗习惯，又要维护祖国的尊严。要完成上述宗旨，领队应做到：

一  尽量与导游、司机搞好关系，共同协商，安排好游览活动，使客人满意。

2．按双方约定，如数付给小费。

3．代表组团社监督地接社的接待质量及对方的承诺是否兑现。

4．如遇导游提出无理要求或有侵犯游客利益的行为时，如强迫客人增加自费项目、延长购物时间或增加购物次数、降低服务标准等，领队应及时与导游交涉，维护游客的正当权益。

5．由于种种原因，在外旅游难免会出现一些意外、突发的情况。此时，领队必须迎难而上，积极应对并解决。因此，掌握应对各种意外状况的技能技巧和沟通语言，也是领队上岗前的学习内容之一。



1． Locating the Local Guide（联络地陪）

(A: Airport Announcer;  B: Tour Leader;   C: Tourist;  D: Lo-cal Guide;   E: Passenger)

A: Passengers from Shanghai. You have arrived at Australia's capital, Canberra.  Please proceed to the luggage claim area to get your luggage.

B: Ladies and gentlemen.  Let's go to claim our luggage and go through the customs first.  Then we'll go to meet the local guide.   

D: Excuse me, sir. Are you Mr. Chen Dong from Beijing?

E: No, I am afraid you have made a mistake.

D:  l'm sorry，  sir.

E: Never mind.

C:  Oh, I'm a member of the tour group from Beijing. Mr. Chen Dong is our tour leader.  He is right here.

D:  Oh, thank you, Miss...Excuse me, but aren't you Mr. Chen from 'Beijing?

B:  Why? Yes.

D: Oh, Mr. Chen, welcome to Australia. My name is Jane Black. I am the local guide from the United Travel Service.

B: Glad to meet you, Jane. Thank you for coming to meet us.

D:  Glad to meet you, too, Mr.  Chen， How was your trip?

D: You have a group of 20, right?

B:  No.  There is a last minute change.  Mr.  and Mrs.  Ding, the newly married couple hasn't come. So now there are 18 people in my group.

D: I see. Where are the other people?

B: Some of them are still at the customs. They have something to declare. They are coming soon.