出境领队英语

张文波

目录

  • 1 UNIT I AT THE AIRPORT
    • 1.1 preparation before Departure
    • 1.2 Lesson l   Check-in at the Airport
      • 1.2.1 At the Information Desk
      • 1.2.2 Looking for the Boarding Gate
      • 1.2.3 Enquiring about Restrooms and Public Drinking Fountains
      • 1.2.4 Getting the Boarding Pass
      • 1.2.5 0pening the Checked Baggage
      • 1.2.6 Airport Announcements
    • 1.3 Lesson 2  Immigration and Emigration
      • 1.3.1 Security ChecK
      • 1.3.2 Emigration Formalities
      • 1.3.3 Tax Refund
    • 1.4 Dealing with Special Situations
      • 1.4.1 Delayed Flights
      • 1.4.2 Missing the Connecting Flight
      • 1.4.3 Flight Standby
      • 1.4.4 Lost Luggage
      • 1.4.5 Darnaged Luggage
      • 1.4.6 Lost Boarding Pass
  • 2 UNITⅡ  ON THE PLANE
    • 2.1 Lesson l Boarding the Airplane
    • 2.2 lesson 2 Having meals
    • 2.3 Lesson 3 Showing Care for Sick Tourists
    • 2.4 Lesson 4  In-Flight Services
    • 2.5 Lesson 5  Before Arrival
  • 3 UNITⅢ AT THE HOTEL
    • 3.1 Lesson l   Check-in at the Hotel
    • 3.2 Lesson 2 Hotel Service
    • 3.3 Lesson 3   Inquiring at the Hotel
    • 3.4 Lesson 4   Checkout at the Hotel
  • 4 UNITⅣ  COMMUNICATING
    • 4.1 Lesson l   Communicating with Local Guides
    • 4.2 Lesson2  Problem Solving
    • 4.3 Lesson 3   Emergencies Processing
  • 5 UNIT v  FREEDAY ACTIVITIES
    • 5.1 Lesson I   Currency Exchange
    • 5.2 Lesson 2   Shopping
    • 5.3 Lesson 3  At the Restaurants and Bars
    • 5.4 Lesson 4   Public Transportation
    • 5.5 Lesson 5   At the Post Office
Lesson 2 Hotel Service

Lesson 2 Hotel Service


1． Additional Bed and Daily Items（加床和补充日用品）

( A:   Receptionist;B: Tour Leader)

A:  Good evening. May I help you?

B:  Good evening. I'm Fang Ting,the tour leader of Zhejiang Overseas Tourism Company. The Australia Bound Travel' has made a reser-vation for us.

A:  Just a moment, please.. Let me  check  our list..Yes, you  have made a reservation for 12 double rooms and 4 single rooms.Is there any change in the number of your group members?

B:  Yes. There are 29 persons in our group now. Mr. and Mrs. Brown have brought their daughter with them. So we need one more single room.

A:  I'm sorry,Mr. Fang. We don't have any vacancy at the moment. 

B: What should we do now?

A: Can the Browns have an extra bed in their double room for their daughter? It's more convenient for them to take care of her.

B:  That's a good idea. How much does an extra bed cost?

A:  It costs 25 US dollars per night.

B:  That is all right. Our company will make payment for it. Thank you very much.

A:  With pleasure. Do you have a group visa?

B:  Yes. Here you are.

All right. I'll make a copy of your group visa. Please wait a minute.