出境领队英语

张文波

目录

  • 1 UNIT I AT THE AIRPORT
    • 1.1 preparation before Departure
    • 1.2 Lesson l   Check-in at the Airport
      • 1.2.1 At the Information Desk
      • 1.2.2 Looking for the Boarding Gate
      • 1.2.3 Enquiring about Restrooms and Public Drinking Fountains
      • 1.2.4 Getting the Boarding Pass
      • 1.2.5 0pening the Checked Baggage
      • 1.2.6 Airport Announcements
    • 1.3 Lesson 2  Immigration and Emigration
      • 1.3.1 Security ChecK
      • 1.3.2 Emigration Formalities
      • 1.3.3 Tax Refund
    • 1.4 Dealing with Special Situations
      • 1.4.1 Delayed Flights
      • 1.4.2 Missing the Connecting Flight
      • 1.4.3 Flight Standby
      • 1.4.4 Lost Luggage
      • 1.4.5 Darnaged Luggage
      • 1.4.6 Lost Boarding Pass
  • 2 UNITⅡ  ON THE PLANE
    • 2.1 Lesson l Boarding the Airplane
    • 2.2 lesson 2 Having meals
    • 2.3 Lesson 3 Showing Care for Sick Tourists
    • 2.4 Lesson 4  In-Flight Services
    • 2.5 Lesson 5  Before Arrival
  • 3 UNITⅢ AT THE HOTEL
    • 3.1 Lesson l   Check-in at the Hotel
    • 3.2 Lesson 2 Hotel Service
    • 3.3 Lesson 3   Inquiring at the Hotel
    • 3.4 Lesson 4   Checkout at the Hotel
  • 4 UNITⅣ  COMMUNICATING
    • 4.1 Lesson l   Communicating with Local Guides
    • 4.2 Lesson2  Problem Solving
    • 4.3 Lesson 3   Emergencies Processing
  • 5 UNIT v  FREEDAY ACTIVITIES
    • 5.1 Lesson I   Currency Exchange
    • 5.2 Lesson 2   Shopping
    • 5.3 Lesson 3  At the Restaurants and Bars
    • 5.4 Lesson 4   Public Transportation
    • 5.5 Lesson 5   At the Post Office
Lesson l   Check-in at the Hotel

Lesson l   Check-in at the Hotel

 Working Procedures工作流程简介


1． Check-in（登记入住）

(A: Receptionist;  B: Tour Leader)

A:  Good evening,sir. What can I do for you?

B:  We are the tour group from China International Travel Service. My name is Li Gang. Our company made a reservation for 10 twin rooms and l single room four weeks ago.

A:  Just a minute, please, Mr. Li. check our reservation records.  ,

China International Travel Service. I'm sorry, there is no reserva-tion from your service.

B: Could you check again a reservation for Friday for the tour group from Beijing?

A:  Oh, yes. You had reserved 10  twin rooms and l  single room for three days from July 3rd to 6th

B： Yes， exactly.

A: Can I see your passports,please,sir?

B:  Certainly,miss. Here is the name list and passports of our group.

A:  Thank you,sir. And please fill in the registration forms.

B：  All right.

A: How are you going to pay,in cash or by credit card?

B: Do you accept traveler's checks?

A: Certainly,sir. Here are the keys to your rooms. Please make sure that you have them with you all the time. You'll be required to show them when you sign for your meals and drinks in the restau-rants and bars. The bellman will show you up to your rooms.

B: Thanks a lot.