出境领队英语

张文波

目录

  • 1 UNIT I AT THE AIRPORT
    • 1.1 preparation before Departure
    • 1.2 Lesson l   Check-in at the Airport
      • 1.2.1 At the Information Desk
      • 1.2.2 Looking for the Boarding Gate
      • 1.2.3 Enquiring about Restrooms and Public Drinking Fountains
      • 1.2.4 Getting the Boarding Pass
      • 1.2.5 0pening the Checked Baggage
      • 1.2.6 Airport Announcements
    • 1.3 Lesson 2  Immigration and Emigration
      • 1.3.1 Security ChecK
      • 1.3.2 Emigration Formalities
      • 1.3.3 Tax Refund
    • 1.4 Dealing with Special Situations
      • 1.4.1 Delayed Flights
      • 1.4.2 Missing the Connecting Flight
      • 1.4.3 Flight Standby
      • 1.4.4 Lost Luggage
      • 1.4.5 Darnaged Luggage
      • 1.4.6 Lost Boarding Pass
  • 2 UNITⅡ  ON THE PLANE
    • 2.1 Lesson l Boarding the Airplane
    • 2.2 lesson 2 Having meals
    • 2.3 Lesson 3 Showing Care for Sick Tourists
    • 2.4 Lesson 4  In-Flight Services
    • 2.5 Lesson 5  Before Arrival
  • 3 UNITⅢ AT THE HOTEL
    • 3.1 Lesson l   Check-in at the Hotel
    • 3.2 Lesson 2 Hotel Service
    • 3.3 Lesson 3   Inquiring at the Hotel
    • 3.4 Lesson 4   Checkout at the Hotel
  • 4 UNITⅣ  COMMUNICATING
    • 4.1 Lesson l   Communicating with Local Guides
    • 4.2 Lesson2  Problem Solving
    • 4.3 Lesson 3   Emergencies Processing
  • 5 UNIT v  FREEDAY ACTIVITIES
    • 5.1 Lesson I   Currency Exchange
    • 5.2 Lesson 2   Shopping
    • 5.3 Lesson 3  At the Restaurants and Bars
    • 5.4 Lesson 4   Public Transportation
    • 5.5 Lesson 5   At the Post Office
Lesson l Boarding the Airplane

  UNITⅡ  ON THE PLANE                           

 Lesson l Boarding the Airplane


Working Procedures工作流程简介

领队登机前最好与地勤人员核实下团队成员是否都已登机．以防客人误机，乘坐飞机时，为避免遗失，全团机票由领队统一保管。分配座位时，一般按客人名单顺序或事先抽签的方式决定座次。在飞机上，空姐通常会引领客人找到位置，必要时领队可以协同空姐给予客人一些指引。由于语言受限，乘坐外国航班时，许多游客往往不敢开口要求机上服务。领队应能清楚地帮助团友表达所需，训练有素的机上乘务员，大都可以应客人的要求提供周到的服务，从供应饮食、安排娱乐活动到提供空中购l物和救助伤病不适旅客。维护本团游客享受服务的权益，是领队的职责。

1 Finding an Aisle Seat找到过道座位

(A: Tour Leader; B: Gate Agent; c: Flight Attendant   D: PA;E: Another Passenger)

(at the boarding gate.)

D: Ladies and gentlemen, Korean Air Flight KE896 to Inchon is now ready for boarding. Please proceed to Gate 15 at this time.

A: Now it is time to board on the flight, everyone. Please get your boarding passes ready.

D: We will now begin boarding rows 20-40.

A: Oh, listen, is it our turn? Check your boarding passes .... Yes, follow me to the gate.

B: Boarding pass, please.

A： Here you are.

B: Thanks．

(On the plane.)

C: Welcome on board the Korean Air!

A: Where is seat 28D?

C: Just go straight and it's an aisle seat on the right.

A: Thank you.

C: Please make sure your seat belt is fastened, ma'am.

A: Okay.

(After a while.)

C: I don't suppose you could keep your phone on, please.

E: Do I have to?

C： Yes, absolutely.

2 Luggage Stowing行李放置

(A: Flight Attendant;B: Passenger)

A: Good morning. Welcome aboard.This way, please.

B: Thank you, stewardess. Can you direct me to my seat?

A: Certainly, may I see your boarding pass, please?

B： Sure, here it is.

A: It's 32B. Just over there, sir.

B: Thank you, miss.Where can I put my bag?

A: You can put your coat and small things in the bin over your head and your bag here at your feet.

B: CanI put my bag in this empty seat beside me?

A: I'm sorry. All carry-on luggage must be placed underneath the seat in front of you or in the overhead compartment.

B: Where is the seat recline button?

A: Right here on the armrest. Keep your chair upright until you're told it can be reclined.

B： Thank you.

(After a while.)

A: Would you mind putting your paper down, please? The people behind can't see

the safety briefing. Thank you.

B: Okay.

safety briefing  安全指南演示   

armrest  扶手

seat recline button 座位躺卧按钮