教学目标 知识与技能：

1. Review this unit by asking and answering some questions.

2. Let students know how to deal with a complaint in a right way.

3. Students need to take an active part in the discussion.

过程与方法：

Through doing some exercises and discussion with their partner, students can have a better understanding of this unit.

情感、态度和价值观： 

By learning, Ss will feel confident in solving problems in this part.

教学重点 Review the important words and phrases in this unit.

教学难点 Important language in focus.      

教法 Communicative Method, Discussion. 

学法 Learning through doing exercises.

教学过程 主要教学内容

准备阶段 预习导航 Ask Ss to listen to the tape about the text.

情境导入 Ask Ss to read the text after the tape.

探究阶段 探索新知

I.Complete the sentences with the words in the box. 

 

rudely       situation      unable      

ladies       against         assistant

1.I need an                to help me organize this mess.

2.We are in a difficult financial                 .

3.I shall be                    to meet you for lunch today.

4.A client complained that the new receptionist had treated her                   when she called to change an appointment.

5.Now he can’t believe his own wife and sisters are all

                    Him.

6.Be quiet!                        Do not shout in public

巩固练习

Translate the following phrases into Chinese.

1. much to one’s regret                      

2. turn a deaf ear to                        

3. under such a situation                     

4. with the intention of                       

5. look into                     

6. place a complaint                      

总结阶段 总结评价

Translate the following sentences into English.

1. 我在学习英语语法方面有麻烦。(have some trouble in)

2. 我们的货运经理正在调查此事。(look into)

3. 那人车坏了，大家都跑去帮助他。(whose)

4. 你可以登录，或者重新注册一个账号。（either…or…）

拓展提升

选择。

1. ________the bedroom need to be cleaned 

    A. Either the classroom or        B. Neither the classroom nor  

C. Both the classroom and      D. Not only classroom but also 

2. Working hard ________ success 

A cause   B. lies in     C. exists   D. leads to 

3.-Which of these two books would you like? 

- I'll take _______,  because they are too hard for me 

A. both   B. neither   C. either     D. all 

4. They are ______ little horses that they can't do ________much work. 

A such: so  B. so: so   C. so: such     D. such: such 

5. -My leg hurts a lot.

- You'd better go to the doctor and have it __________

    A examined     B. had     C  to be examine     D. examining  

6. I like her so much. Her songs sound_________

 A nicely      B happily      C. nicing    D.  nice 

板书设计

1. much to one’s regret 

2. turn a deaf ear to

3. under such a situation 

4. with the intention of 

5. look into 

6.place a complaint