Watch the video below and mark down the key points in each sentence.
Sentences patterns
Proposing complaints and claims
I’msorry ,but I have a claim to make against you.
Please give our claim your favorable consideration.
As regards inferior quality of your goods, we claim a compensation of U.S.$10,000.
Please examine the matter and send us the goods to meet the shortage as soon as possible.
2. Describing damage or loss
The goods we’ve received do not tally with the sample on which we ordered.
As the goods are inferior in quality, we are returning the whole of the 20 casesand must ask you to replace them.
Our investigation shows that improper packing caused damage. Therefore we have torefer this matter to you.
3.Making responses to complaints:taking action
Any complaint about the quality of the products should be lodged within 15 days after their arrival.
In view of the long business relations between us, we wish to meet you half way to settle the claim.
In view of our friendly business relations, we are prepared to meet your claimfor the 25 tons shortage weight.
4.Making responses to complaints:apologizing
We regret that your claim on shortage cannot be accepted.
We very much regret the mistake in article number, which resulted in yourreceiving the wrong goods.
We are sorry that the quality of our goods did not turn out to your satisfaction.
We can assure you that such a thing will not happen again in future deliveries.
