Unit 3 Communicate skillfully

Section A 

1. A. Hold on, please.    

    B. Yes, he is.     

    C. No, he’s not in.   

     D. Thanks.

2. A. Yes, youcan.   

    B. No, you can’t.  

    C. Hello. May I speak to Jones?  

    D. Hello.

3. A. Yes,please.    

    B. No, I don’t.     

    C. Yes, I like.        

     D. Yes, I would.

4. A. Yes, it isright.               

     B. You sent the wrong model.

     C. No, it is wrong.            

      D. Hold on, please.

Section B 

5. A. To sitdown.    

    B. To go away. 

    C. To say again.  

    D. Toask for something.

6. A. Goodpreparation.  

    B. Eye contact.   

    C. Some jokes.     

    D. Body language.

Section C 

7. A. YZ980.           B. YX970.        

     C. YZ918.           D. YX917.

8. A. The earphoneshe ordered.  

    B. The postage cost.

    C. The free earphones.        

    D.The earphones he ordered and the postage cost.

Section D 

         It’simportant to be an (9)        listener, and that means mastering twoimportant tools: reflection of content and reflection of (10)         . Reflection of content means that you listento the person, and then, you (11)         what you hear is what your partner actuallysays. Reflection of feelings lets your partner know that you not only hear whathe says, but also (12)         where he is coming from emotionally.