目录

  • 1 Chapter 1 :The Meaning of Marketing
    • 1.1 The Meaning of Marketing
    • 1.2 Marketing Concept
  • 2 Chapter 2 :The Market in Marketing
    • 2.1 Marketing Environment
    • 2.2 Business Markets
  • 3 Chapter 3 :Planning and Marketing in an Organization
    • 3.1 Planning Process
    • 3.2 Strategic Planning
    • 3.3 Marketing Planning
  • 4 Chapter4: A Broader Perspective on Marketing
    • 4.1 Marketing Culture
  • 5 Chapter 5 : Value for Customers
    • 5.1 Customer Value
    • 5.2 Customer Satisfaction
    • 5.3 Relationship Marketing
    • 5.4 5.4 Customer Relationship Management
    • 5.5 Customer loyalty
  • 6 Chapter 6 : A Perspective on Consumer Behavior
    • 6.1 Consumer Behavior
    • 6.2 Consumer Decision-Making Process
    • 6.3 Consumer Problem Solving
  • 7 Chapter 7 : Consumer Insight
    • 7.1 Consumer Insight
    • 7.2 Marketing Research
    • 7.3 Marketing Information System
  • 8 Chapter 8 : The Brand
    • 8.1 Brand Equity
    • 8.2 Building Strong Brands
    • 8.3 Managing Brands
  • 9 Chapter 9 : Segmenting, Targeting, and Positioning.
    • 9.1 Segmentation
    • 9.2 Targeting
    • 9.3 Positioning
  • 10 Chapter 10 : The Marketing Plan
    • 10.1 Business Plan
    • 10.2 Marketing Plan
  • 11 Chapter 13 : Supply Chain and Distribution Strategies
    • 11.1 Marketing Channels
    • 11.2 Channel Strategies
    • 11.3 Logistics
    • 11.4 Physical Distribution
    • 11.5 Retailing and Wholesaling
  • 12 Chapter 14 Consumer-Influence Strategies
    • 12.1 Consumer-Influence Strategies
    • 12.2 Marketing Communication Process
    • 12.3 Advertising
    • 12.4 Public Relations
    • 12.5 Sales Promotion
    • 12.6 Sponsorship
Marketing Planning


Marketing Planning--How do businesses connect to the environment in which they function?


3.3 Marketing Planning


DEFINED Marketing planning includes those activities


devoted to accomplishing marketing objectives.



A marketing objective is something that a marketing function is attempting to achieve in support of a strategic business plan. A marketing function can select a wide range of possible objectives, including building awareness of a product or service. Increasing sales,increasing market share,and reducing resistance to a product or service.


Examples of marketing objective include the following:


·Increase sales of high-end navigation systems among owners


of European luxury cars by 10% in one year.This can be measured through analyzing annual sales data.


·Increase market share of a specific brand of office furniture within the business market by 5% in six months. This can be measured through industry data published by an office furniture trade association.


·Create awarenes of a new wetsuit line among high school swimmers.This can be measured through a questionnaire given to high school swimmers.


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A target market is a group of consumers that a business determines is the most viable for its products or services. Consumer wants, needs, and business resources and strategies all contribute to the selection of a target market.


In some cases, several targets are selected. A marketing mix is a group of marketing variables that a business controls with the intent of implementing a marketing strategy directed at a specific target market. As discussed in Chapter 1,the most common variables of the marketing mix include product, place, pricing, and promotion.