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1 Chapter 1 Introduction
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2 Chapter 2 Effective Reading Strategies
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3 Chapter 3 Technical Style and Rhetoric
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3.1 Writing Clear Sentences
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3.2 Organizing Effective Documents
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3.3 Practice: Resume Writing
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4 Chapter 4 Visual & Oral Presentation
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4.1 Graphics(1)
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4.2 Graphics(2)
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4.3 Document Design
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4.4 Oral Presentations
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5 Chapter 5 Audience Analysis
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6 Chapter 6 Sales Letter Writing: AIDA
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7 Chapter 7 Means of Information Collection