-
1 CHAPTER 1 Marketing: Creating and capturing customer value
-
2 CHAPTER 2 Company and marketing strategy: partnering to build customer relationships
-
3 CHAPTER 3 Analyzing the marketing environment
-
4 CHAPTER 4 Managing marketing information to gain customer insights
-
5 CHAPTER 5 Understanding consumer and business buyer behavior
-
5.1 Customer markets and customer buyer behavior
-
5.2 Business markets and business buyer behavior
-
5.3 The buyer decision process
-
6 CHAPTER 6 Customer-driven marketing strategy: creating value for target customers
-
7 CHAPTER 7 Products, Services, and brands: Building customer value
-
8 CHAPTER 8 Developing new products and managing the product life cycle
-
8.1 New-product development strategy
-
8.2 The new product development process
-
8.3 Product life cycle strategies
-
9 CHAPTER 9 Pricing: Understanding and capturing customer value
-
9.1 Major pricing strategies
-
9.2 New product pricing strategies
-
9.3 Price adjustment strategy
-
10 CHAPTER 10 Marketing Channels: delivering customer value
-
10.1 Supply chains and the value delivery network
-
10.2 Channel design decisions
-
10.3 Channel management decisions
-
11 CHAPTER 11 Communicating customer value: Advertising and public relations
-
12 CASE STUDY seminar 1
-
12.1 Marketing to Millennials
-
12.2 Milennials and Social E-commerce
-
12.3 Social Media and Big Data Marketing
-
13 CASE STUDY seminar 2