商务英语写作

黄艳

目录

  • 1 Chapter 1 An Overview of Business Writing
    • 1.1 Functions of Business Writing
    • 1.2 Six C’s—Criteria and Techniques for Effective Business Writing
  • 2 Chapter 2 Structure and Styles of Business Letters
    • 2.1 Structure of Business Letters
    • 2.2 Styles of Business Letters, Envelope Addressing
  • 3 Chapter 3 Sales-related Inquiries and Replies
    • 3.1 Introduction to Sales-related Inquiries and Replies
    • 3.2 Sample Analysis & Sample Contrast
  • 4 Chapter 4 Order Letters and Confirmation Letters
    • 4.1 Introduction to Order Letters and Confirmation Letters
    • 4.2 Sample Analysis & Sample Contrast
  • 5 Chapter 5 Sales Letters
    • 5.1 Introduction to Sales Letters
    • 5.2 Sample Analysis & Sample Contrast
  • 6 Chapter 6 Invitations and Thank-you Letters
    • 6.1 Introduction to Invitations and Thank-you Letters
    • 6.2 Sample Analysis & Sample Contrast
  • 7 Chapter 7 Letters of Apology and Congratulation
    • 7.1 Introduction to Letters of Apology and Congratulation
    • 7.2 Sample Analysis & Sample Contrast
  • 8 Chapter 8 Complaint Letters
    • 8.1 Introduction to Complaint Letters
    • 8.2 Sample Analysis & Sample Contrast
  • 9 Chapter 9 Notice and Announcement
    • 9.1 Introduction to Notice and Announcement
    • 9.2 Sample Analysis & Sample Contrast
  • 10 Chapter 10 Memos
    • 10.1 Introduction to Memos
    • 10.2 Sample Analysis & Sample Contrast
  • 11 Chapter 11 Minutes
    • 11.1 Introduction to Minutes
    • 11.2 Sample Analysis & Sample Contrast
  • 12 Chapter 12 Job Advertisements
    • 12.1 Introduction to Job Advertisements
    • 12.2 Sample Analysis & Sample Contrast
  • 13 Chapter 13 Resume
    • 13.1 Introduction to Resume
    • 13.2 Sample Analysis & Sample Contrast
  • 14 Chapter 14 Letters of Application
    • 14.1 Introduction to Letters of Application
    • 14.2 Sample Analysis & Sample Contrast
Sample Analysis & Sample Contrast

 

Objectives of Learning Module 8.2

  1. Sample Analysis

     

  2. Sample Contrast

     

  3. Writing Practice

     

More Samples of Complaint Letters

Appeal to higher authorities when complaint letters don't work

Complain about a faulty delivery or a shipping error

Complain about receiving damaged goods

Complain about poor facilities or equipment

Complain about harassment

Complain to a neighbor or a landlord

Complain about an unfair insurance payment or settlement

Complain about community problems

Complain about a billing errorComplain about overdue work or poor workmanship

Complain about poor service or a faulty product

Complain about a radio or television broadcast

Complain about an employee who has given poor or offensive service

Complain to a club or organization

Respond to a complaintWrite a complaint letter to a superior

Write a complaint letter to a subordinate 

 

 After Class Exercises of Chapter 8

Writie a complaint letter according to the following situation:

Suppose you share a room with one of your classmates. Recently, you find it inconvenient to live with him/her. You have to write a complaint letter to the dorm supervisor to ask for changing a single room for you.