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日常英语

1.    What do you think of ourservice?

2.    Thank you for yourcomments (compliment, suggestions).

3.    I’m afraid it’s against the hotel’s regulations.

4.    We don’t accept tips in our hotel.

5.    It’s our pleasure to serve our guests well.

6.    I’m afraid you’ll have to pay for the damage.

7.    I’m sorry. It’s my fault.

8.    I’ll look into the matter right away.

9.    I assure you it won’t happen again.

10.Please don’t worry, sir.

11.I’ll send someone up to your room right away.

12.I can’t guarantee anything, but I’ll try my best.

13.I am sorry about thematter, sir. I shall put you through to assistant manager and get him to attendto you as soon as possible.

14.I am sorry, Mr. Li is ata meeting. May I put you through to his assistant?

15.I am terribly sorry.There could have been some mistakes. I do apologize.

16.I am sorry, sir. I’ll look into the matter at once.

17.What’s the problem, sir? Can I be of assistance?

18.I’m sure everything will be right again next time you come.